Tele-sales Executive - Abu Dhabi, United Arab Emirates - Gargash Insurance Services LLC

Description

We are looking for a candidate with experience in tele-sales of insurance or related products to join our customer service & tele-sales team at Abu Dhabi branch.

• Identifying and developing quality new business through tele-calling
• Generate leads and cold call prospective customers
• Understand the needs of your customers and be able to respond effectively.
• Ensure that customers have competitive quotes according to their requirements.
• Ensure that all enquiries are entered in CRM and followed up in timely manner
• Ensure CRM entry of all placing slips on time.
• Ensuring that all the documents are uploaded in CRM.
• Ensure that all audit procedures are complied with.
• All the emails and calls must be acknowledged and replied to internal and external clients.
• Actively obtain referrals for cross sell and other value-added services.
• Preparing report on pending enquiries / quotes / placing slips and coordinating with the team heads.
• Actively resolve customer complaints and highlight the same to teak ahead and compliance officer.
• To gain adequate knowledge of all the products.
• Achieve new business & renewal targets

• Bachelor's degree or equivalent.
• Proven tele-sales or tele-calling experience in BFSI domain.
• Effective communication and people skills.
• Sensible judgement and diligence.
• Experience in handling Microsoft Office Tools and Analytical tools
• Sound technical knowledge of insurance products and other aspects of insurance processing.
• Insurance qualifications such as CII/ ACII is an added advantage.

Desired Candidate Profile