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    Hostess - Dubai, United Arab Emirates - Accor

    Accor
    Accor Dubai, United Arab Emirates

    1 week ago

    Accor background
    Description
    • Check the reservation system and in-house guest information for the next meal period.
    • Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..
    • Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
    • All the reservations are allocated as per the floor plan.
    • Always answer the phone politely using a friendly tone and being informative.
    • The telephone must be answered on a maximum of three rings.
    • If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
    • You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc..
    • Understand the Server and runner tasks in the outlet and provide assistance as required.
    • Have a fair idea about general information around the city.
    • To be aware of all the policies and procedures in the Hotel.
    • Other duties as assigned

    Qualifications

    • Excellent communication skills in English, both written and verbal.
    • Previous customer service experience required
    • It is not mandatory to have hotel experience, a stand alone restaurant role as a Hostess is also welcomed to apply
    • Excellent communication and organizational skills
    • Strong interpersonal and problem-solving abilities
    • High level of energy and professional at all times
    • Excellent personal presentation and grooming
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