Delivery Station Liaison - Dubai, United Arab Emirates - Q-Express Documents Transport
Description
Fluent english (written/spoken)- 1 to 2 years of experience in Customer Service
- Experience with Microsoft Office, Outlook, Word and Excel
- Selfdiscipline, quick learning, diligence and proactivity
- Available to travel for a week of training
The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can deliver it to a customer as quickly as possible.
It also allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.
The Delivery Station Liaison will work under limited Manager supervision, and the majority of the decisions will be taken independently and will require a high level of accuracy.
Good knowledge of English is required.Role and Responsibility
- Resolving conflicts and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to, the issues that customer present.
- Working autonomously, making complex analytical decisions with little or no guidance.
- Communicating with third party couriers
- The Delivery Station Liaison provides onsite localized customer service to enable effective realtime investigation of a parcel's location and how Amazon can deliver it to the customer as quickly as possible.
- The onsite nature of the role allows customers to contact local experts so they can get more accurate and uptodate information about their orders and how Amazon is addressing any delivery issues.
- The Delivery Station Liaison attends regular facetoface meetings with third party Delivery Service Providers to effectively advocate for the customer and drive reattempts, including shipment "rescue routes" where possible.
- At ease working in a diverse group and contributing to an inclusive culture
- Previous experience in logistics roles
- Excellent performance in the current role / job
More jobs from Q-Express Documents Transport
-
Account Manager, Strategic Initiatives
Dubai, United Arab Emirates - 1 week ago
-
Category Merchant Manager
Dubai, United Arab Emirates - 1 week ago
-
HR Assistant
Abu Dhabi, United Arab Emirates - 1 day ago
-
Associate Mktplace Consultant, Home
Dubai, United Arab Emirates - 2 days ago
-
Logistics Supervisor
Dubai, United Arab Emirates - 1 week ago
-
Learning Associate
Dubai, United Arab Emirates - 1 week ago