- Represent and promote Miral Experiences in a positive manner at all times to maintain a professional brand image
- Actively support in achieving Department objectives, action plans and Key Performance Indicators
- Creates and outsources Quality Training Programs
- Oversees and Organizes Trainings conducted by Parks F&B Operations
- Monitors Food Quality at Parks, to ensure optimal organoleptic qualities of foods served
- Proposes production systems to enable BOH and FOH colleagues to continually enhance Food Quality
- Monitors Service organization, quality, speed and efficiency
- Proposes solutions to streamline sequence of service with the objective of enhancing Guest experience.
- Liaise with concerned departments on menus design and review (Parks' F&B & Graphic Design)
- Organize monthly meetings with Parks' F&B and Leadership, create agenda, keep minutes.
- Keeps records of all Audits, Inspections, and documents progress
- Creates internal rating systems and gradings
- To help achieve Department and Company objectives, action plans and key performance indicators
- Receives and manages guests complaints and comments, and proposes achievable corrective actions to the Parks F&B Ops teams.
- Raise requests, requisitions on relevant system as instructed for tasks needed from other departments
- Bachelor Degree in Administration or Hospitality
- Culinary School Diploma
- 5 years experience in a professional kitchen
- 2 years experience in Front of House & managerial role
- Proficiency in Microsoft Word, Excel, Power Point and Outlook
- Interpersonal skills
- Excellent attention to detail
- Culinary culture
- Good English skills both written and verbal
- Working knowledge on any ERP/HRMS (i.e. Oracle), Time & Attendance system (i.e. Kronos), EATEC and Maximo preferred
Food and Beverage Quality Assurance Manager - Abu Dhabi, United Arab Emirates - Miral Experiences
Description
Quality Assurance Managers are responsible for setting, documenting and implementing Quality Control Standard Operating Procedures and standards related to Food and Service Quality and overall Hospitality Excellence in Miral Experiences' Parks F&B units.
Daily duties include developing and reviewing existing quality policies, inspecting the FOH displays, venues, furniture for compliance with standards and identifying any areas of concern, investigating customer complaints and preparing reports on Food Organoleptic Quality (Taste, Smell, Texture, Look, Sound) to relay to senior management.
This position is responsible for documenting and implementing Service Excellence Standards, ensuring that service is streamlined, courteous, knowledgeable, efficient and fun.
JOB SCOPE:
To be considered in this role, you must have:
Essentials:
Desirable: