Patient Voice Coordinator-AHS-Patient Experience - Abu Dhabi, United Arab Emirates - Abu Dhabi Health Services

    Abu Dhabi Health Services
    Abu Dhabi Health Services Abu Dhabi, United Arab Emirates

    1 week ago

    Description
    Description

    Patient Feedback Intake & Management

    • Receive patient feedback from all approved channels, including but not limited to:
      • TAMM (Abu Dhabi Government platform) 
      • Emails 
      • QR code submissions 
      • Social media platforms 
      • Website forms 
      • Ensure all feedback is acknowledged within defined service timelines. 
      • Maintain confidentiality and data privacy in handling patient information.

    Case Assignment & Coordination

    • Assign complaints and feedback cases to Patient Experience Officers on the floor based on
    • Location 
    • Nature of the feedback 
    • Urgency and severity 
    • Clearly communicate case details, expectations, and timelines to assigned officers. 
    • Identify SI incidents that might arises from patients' feedback and ensure they are reported and escalated properly.
    • Monitor case progress and follow up to ensure timely closure. 

    Feedback Categorization & Documentation

    • Review and classify feedback into complaints, compliments, service requests and suggestions. 
    • Accurately categorize feedback and add the category and the sub-category (e.g., access, communication, staff behavior, facilities, clinical experience..). 
    • Accurately log all feedback into the designated patient feedback management system or tracker
    • Ensure completeness and clarity of records to support investigation and reporting

    Monitoring, Follow-up & Closure

    • Track open cases and ensure adherence to internal and regulatory turnaround times. 
    • Escalate overdue, high-risk, or sensitive cases to the Patient Experience Manager as needed. 
    • Review case resolutions to ensure responses are appropriate, empathetic, and aligned with patient experience standards. 
    • Ensure proper closure and documentation of all cases.

    Reporting & Trend Analysis

    • Highlight recurring issues, risks, and improvement opportunities. 
    • Share insights with the Patient Experience team and relevant stakeholders to support service improvement initiatives. 
    • Support audits, leadership reports, and regulatory submissions related to patient feedback
    Qualifications

    Required: 

    • Fluent in speaking, reading, and writing both Arabic and English
    • Experience handling complaints, feedback, or case management systems in healthcare setting.

    Desired: 

    • Bachelor's degree in Healthcare Management, Business Administration, Public Relations, Communications, or a related field. 
    • Minimum 2–4 years of experience in patient experience, customer service in healthcare organization, healthcare administration, or a related role. 
    • Experience working within a healthcare or government-regulated environment. 
    • Experience in Data Processing and Management
    • Familiarity with TAMM or other government patient feedback platforms. 

    Specialist Certifications

    • Certification in Healthcare Quality CPHQ/ Patient Experience CPXP
    • Training in Patient Experience, Quality, or Service Excellence. 

  • Work in company

    Patient Voice Coordinator-AHS-Patient Experience

    Only for registered members

    +Manage patient feedback from various channels and ensure timely acknowledgement and closure of cases. · +Receive and categorize patient feedback into complaints, compliments, etc. · Maintain confidentiality and data privacy in handling patient information. · Categorize feedback ...

    Abu Dhabi, Abu Dhabi Emirate

    1 week ago

  • Work in company

    Patient Voice Coordinator-AHS-Patient Experience

    Only for registered members

    The Patient Voice Coordinator will receive patient feedback through various channels, assign cases to officers based on location, nature, urgency and severity. They will also monitor case progress and follow up for timely closure. · ...

    Abu Dhabi Full time

    1 week ago

  • Work in company

    Patient Voice Coordinator-AHS-Patient Experience

    Only for registered members

    The Patient Voice Coordinator will receive patient feedback from various channels and ensure timely acknowledgment of all complaints and suggestions. · Maintain confidentiality and data privacy in handling patient information. · Assign cases to officers based on location, nature ...

    Abu Dhabi

    1 week ago

  • Work in company

    Continuous Improvement Officer-AHS-Patient Experience

    Only for registered members

    Elevating patient experience by turning data into meaningful insights and leading improvement initiatives. · ...

    Abu Dhabi Full time

    2 weeks ago

  • Work in company

    Continuous Improvement Officer-AHS-Patient Experience

    Only for registered members

    +Job summary · As a Continuous Improvement Officer, you will contribute to elevating patient experience by turning data into meaningful insights and leading improvement initiatives. · +ResponsibilitiesDevelop, monitor, and maintain interactive dashboards and reports using excel a ...

    Abu Dhabi

    2 weeks ago

  • Work in company

    Patient Coordinator

    Only for registered members

    Greet and assist patients with professionalism and warmth · Manage appointment scheduling treatment coordination and follow-ups Provide clear accurate information about aesthetic treatments packages Support doctors during consultations ensure smooth daily clinic operations Handle ...

    Abu Dhabi, Abu Dhabi Emirate

    2 weeks ago

  • Work in company

    Patient Coordinator

    Only for registered members

    Enfield Royal Clinic in Abu Dhabi is looking for an experienced and highly professional Patient Coordinator to join our Aesthetic Clinic team. · ...

    Abu Dhabi

    2 weeks ago

  • Work in company

    Case Coordinator/Patient Coordinator

    Florence Home Healthcare Services Center

    We are dedicated to providing top-notch physiotherapy services and looking for a motivated Case Coordinator/Patient Coordinator to join us. · - Market our physiotherapy services · - Identify and connect with potential patients · - Schedule appointments and coordinate the onboardi ...

    Abu Dhabi, United Arab Emirates

    1 week ago

  • Work in company

    Patient Coordinator

    Only for registered members

    Greet and assist patients and visitors courteously. Schedule appointments. · ...

    Abu Dhabi

    1 month ago

  • Work in company

    Patient Coordinator

    Only for registered members

    We are seeking · a proactive and organized Patient Coordinator to support daily clinic operations and ensure · a smooth experience for patients.Welcome patients and assist them with inquiries in person by phone and through digital channels · Coordinate patient appointments and ...

    Abu Dhabi

    2 weeks ago

  • Work in company

    Patient Coordinator

    Only for registered members

    Novomed is hiring for the below mentioned position and experience in Dermatology /Aesthetic clinics in Dubai. · ...

    Abu Dhabi

    2 weeks ago

  • Work in company

    Project Specialist Patient Experience-Patient Experience

    Only for registered members

    Provide high-level administrative support to the CPEO and execute strategic projects. · ...

    Abu Dhabi

    1 week ago

  • Work in company

    Project Specialist – Patient Experience-Patient Experience

    Only for registered members

    Supporting high-impact initiatives across patient experience executive services support services CSR strategic projects. · Provide high-level administrative support to the CPEO including scheduling meetings managing calendars travel arrangements meeting preparation. · Draft revie ...

    Abu Dhabi

    2 weeks ago

  • Work in company

    Project Specialist – Patient Experience-Patient Experience

    Only for registered members

    Supporting high-impact initiatives across patient experience executive services support services CSR and strategic projects. · ...

    Abu Dhabi Full time

    2 weeks ago

  • Work in company

    Patient Voice Coordinator

    Only for registered members

    Patient feedback intake & management. Assign complaints and feedback cases to Patient Experience Officers. · ...

    Abu Dhabi

    1 week ago

  • Work in company

    Patient Experience Executive

    Only for registered members

    Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions. · Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions. · Provide hospital information and answer patient queries. ...

    Abu Dhabi

    3 weeks ago

  • Work in company

    Patient Experience Executive

    NMC Group

    Description · Responsible to provide a range of duties related to the overall patient experience. · ResponsibilitiesWelcome & greet patients and direct them appropriately to the relevant departments giving clear instructions. · Provide hospital information and answer patient quer ...

    Abu Dhabi, United Arab Emirates

    4 days ago

  • Work in company

    Patient Coordinator-Pharmacist

    Only for registered members

    Job Summary · The Patient Coordinator cum Pharmacist will be responsible for coordinating patient care within the Facial Department while ensuring safe dispensing, counselling, and management of dermatology and aesthetic-related medications and consumables. The role combines pati ...

    Abu Dhabi

    3 days ago

  • Work in company

    Patient Coordinator/Sales

    Only for registered members

    We are a leading medical aesthetic clinic seeking a Medical Aesthetic Sales & Patient Coordinator to manage patient inquiries, · follow up on leads, and convert interest into confirmed aesthetic treatment bookings.Handle and respond to patient inquiries via WhatsApp, Instagram, F ...

    Abu Dhabi

    1 month ago

  • Work in company

    Patient Experience Supervisor

    NMC Group

    DescriptionWelcome & greet patients and direct them appropriately to the relevant departments giving clear instructions. · Provide hospital information and answer patient queries. · Complaints are handled in a structured, timely and professional manner which is fair, courteous an ...

    Abu Dhabi, United Arab Emirates

    6 days ago

Jobs
>
Abu Dhabi