Junior Customer Success Manager - dubai - Sumsub

    Sumsub
    Sumsub dubai

    6 days ago

    Description

    Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.

    Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

    Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.

    What you will be doing:
    • Managing clients on all levels: technical, business, and product and help them succeed in their goals.
    • Managing and growing relationship with Key Client (stakeholders).
    • Identifying opportunities and potential challenges.
    • Providing clients with training and webinars.
    • Introducing clients to the new features and handling new feature releases.
    • Providing client feedback internally.
    • Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client's representative.
    About you:
    • Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
    • Basic understanding of KYC will be a big plus.
    • Proficiency in Google Sheets / MS Excel.
    • Strong analytical skills and proactive approach.
    • Advanced English.
    What We Offer:
    • Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
    • True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
    • Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
    • Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
    • Compensation. We offer fair and transparent pay, benchmarked to the market.
    • Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
    • Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
    • Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
    • Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
    • Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.
    The hiring stages:

    TA screening → Test Assignment → Hiring Manager Interview → Final Interview.

    Sounds like a great opportunity for your career development? Then go ahead and apply

    We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

    #J-18808-Ljbffr

  • Work in company

    Customer Success Manager

    Only for registered members

    We are seeking a skilled and experienced Customer Success Manager to join our dynamic team and contribute to our continued success. · Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to s ...

    Dubai

    1 month ago

  • Work in company Remote job

    Customer Success Manager

    Only for registered members

    We are looking for a Customer Success Manager to shape the customer experience as the first regional hire in MENA. You will be responsible for owning and growing a portfolio of high-value clients across the region, leading strategic account reviews, and building regional influenc ...

    Dubai

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    You re excited about this opportunity because you will manage your book of business ensuring strong customer health and adoption. · ...

    Dubai

    1 month ago

  • Work in company Remote job

    Customer Success Manager

    Only for registered members

    The CSM drives Planview solution adoption, retention, and growth by collaborating across teams to deliver solutions that help Middle East customers achieve desired outcomes. · Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Join Quorum Software in a fast-paced and dynamic environment as Customer Success Manager for Middle East. · Manage key customers through positive experiences with Quorum Products and Services. · ...

    Dubai, Dubai

    2 months ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are hiring a Customer Success Manager to manage client relationships, · support project delivery, · & ensure clients receive measurable value from our platform. · Clients Onboarding: Support onboarding of new projects. · Clients Relationship Management: Visit construction site ...

    Dubai, Dubai

    2 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. · Job Category · Customer Success · Job Details · About Salesforce · Salesforce is the #1 AI CRM, where humans with agents drive cus ...

    Dubai, Dubai د.إ190,000 - د.إ360,000 (AED) per year

    1 week ago

  • Work in company

    Customer Success Manager

    Only for registered members

    This is a full-time on-site role for a German-speaking Customer Success Manager based in Dubai. The primary responsibilities include building and maintaining strong relationships with clients and ensuring customer satisfaction. · Strong skills in ensuring Customer Satisfaction an ...

    Dubai

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    JOB DESCRIPTION · Responsible for ensuring the success of Khazna's business with key clients from capacity planning through to project management and the ongoing relationship. Able to build relationships, implement new programs, that will increase Khazna's revenue potentials and ...

    Dubai, Dubai د.إ190,000 - د.إ360,000 (AED) per year

    1 day ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Job Summary: We are looking for a Customer Success Manager with 4–7 years of experience in account management, preferably from a service-based company. The candidate will be responsible for ensuring customer satisfaction, managing stakeholder relationships, and driving successful ...

    Dubai د.إ190,000 - د.إ360,000 (AED) per year

    2 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    This is a high-impact, outcome-oriented role designed for someone who thrives on ownership rather than just process. You will manage a portfolio of 20–30 strategic enterprise accounts across the UAE and international markets. · You own the business reason the customer chose Exote ...

    Dubai

    1 month ago

  • Work in company

    Technical Success Manager

    Only for registered members

    Job Requisition ID # · 26WD95651 · Position Overview · We are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in the AEC tech industry, you will utilize ...

    Dubai, Dubai

    6 days ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Who We Are... · MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects ...

    Dubai, Dubai د.إ160,000 - د.إ240,000 (AED) per year

    6 days ago

  • Work in company

    Climate Success Manager

    Only for registered members

    As a Climate Success Manager at SINAI, you will play a pivotal role in driving the end-to-end success of our customers—ensuring seamless implementation, sustained adoption, and long-term value creation on the SINAI platform. · ...

    Dubai

    1 month ago

  • Work in company

    Climate Success Manager

    SINAI Technologies

    What You'll Do · As a Climate Success Manager at SINAI, you will play a pivotal role in driving the end-to-end success of our customers—ensuring seamless implementation, sustained adoption, and long-term value creation on the SINAI platform. You will combine climate expertise wit ...

    Dubai, AE

    1 week ago

  • Work in company

    Customer Success Manager

    Only for registered members

    C.H. Robinson is looking for a *Customer Success Manager* to join our Robinson Managed Solutions (RMS) 4PL division in Dubai. · In this role, you'll take ownership of one of our key global accounts, driving growth, strengthening the partnership, and ensuring our customer gains ma ...

    Dubai, Dubai د.إ190,000 - د.إ360,000 (AED) per year

    5 days ago

  • Work in company

    Merchant Success Manager

    Boundless Consulting

    · Opportunity #348 · The Client: · Our client is making SMEs eCommerce simple. They give high growth, high volume merchants the scalability, reliability, and flexibility they need. Their mission is enabling businesses to unlock their eCommerce, providing comprehensive eCommerce ...

    Dubai, Dubai, United Arab Emirates

    1 week ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for a dynamic Customer Success and Delivery leader to manage strategic global accounts while driving successful implementation adoption and growth of enterprise solutions. · ...

    Dubai

    2 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    The Customer Success Manager (Mid Market & Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio.This will be accomplished by delivering a great customer experience and m ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    The Customer Success Manager (CSM) owns business & security outcomes credit consumption health and renewal and expansion readiness for a portfolio of enterprise customers. CSM acts as the customer s security advisor and post-sales orchestrator coordinating across Sales CSTA CSA C ...

    Dubai

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    CCL Global are currently recruiting for a Senior Customer Success Manager – Middle East to join a leading global energy software company. This role is based in the UAE and will be part of the EMEA Customer Success team, working with utilities, regulators, government bodies, and e ...

    Dubai د.إ90,000 - د.إ120,000 (AED) per year

    2 days ago

Jobs
>
Dubai