Service Manager - Dubai, United Arab Emirates - Caliberly

Description

Duties and Responsibilities:

Team Management:
Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff. Assign tasks and projects to team members, considering their skills and expertise. Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques. Conduct regular performance evaluations and provide constructive feedback to team members. Foster teamwork and maintain a positive work environment within the service department.


Customer Service:

Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.

Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction. Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services. Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.#J-18808-Ljbffr