Senior Implementations Manager - Abu Dhabi - Menlo Ventures

    Menlo Ventures
    Menlo Ventures Abu Dhabi

    23 hours ago

    Description
    Senior Implementations ManagerJob Title: Senior Implementations ManagerAt Menlo Ventures, we're seeking a highly skilled and experienced Senior Implementations Manager to join our team. This role is responsible for delivering high-quality implementation services to our clients, ensuring seamless onboarding processes, and providing exceptional customer experiences.In this role, you will become an equity expert and use that knowledge to implement our clients onto the Carta software, setting them up for long-term success. You will directly interact with clients, managing their implementation projects from post-sale data collection to sending out securities to stakeholders.As the first service provider post-sale, you will establish strong customer relationships and inspire long-term loyalty by guiding them through the implementation process and providing an exceptional customer experience.You will also need to feel comfortable working with data, business systems, and developing training & enablement content for our customers.This role is a fit for people who are hungry to learn who can think creatively find software solutions both equity user problems.Succesful implementations managers embrace change constantly seek ways better their process their team.Our delivery team members have grown some of strongest contributors company due thorough understanding software customers business value deliver.Ideal candidates will have strong passion financial services building relationships project delivery analytical problem-solving.

    You would:

    • Problem-solve all day every day
    • Support new clients law firms in “on-boarding” them onto Carta - i.e., implementing client's capitalization table securities Carta add-on products (e.g. CTC ESOP Advisory)
    • Manage complex datasets integrity accountability; executing cap tables minimal errors maximal accuracy
    • Maintain quality of client's data throughout on-boarding process
    This role requires proficiency Excel CRMs (Salesforce).You should be eager learn or already familiar Mixmax Glean Slack automations workflows.Strong project management skills required manage multiple projects time while timely follow-up provided.
    We celebrate diversity equality as values at Menlo.We believe collaborative inclusive environment helps us innovate create value-and foster growth — inside outside organization.
    Please note successful applicants must authorise background check before employment commences.”}

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