Administrator - Dubai, United Arab Emirates - The Emirates Group
Description
Job Outline:
- Generic
- Ensure administrative work undertaken complies with quality standards and is in accordance with department procedures, standards and policy.
- Support the coordination of administration material, requests, mail and equipment on a daily basis and as required for department related activities and corporate events.
- Provide a comprehensive admin systems support service including data entry, maintenance, update and support of relevant databases and in house equipment. Record transactional data in appropriate systems and produce reports as required.
- Handle customer/employee requests, actioning transactions and queries in a timely manner and actively seek feedback to provide a high level of service with admin related queries. Obtain and disseminate information from relevant sections if not available.
- Complete timely and accurate processing of transactions, including audit, checking and necessary reconciliation for settlement of bills pertaining to corporate expenses and charges, as well as issuing relevant documentation.
- Provide comprehensive support in maintaining, issuing and tracking supplies, basic fixtures, fittings, and facilities utilisation to ensure safe operation where applicable.
- Other activities may include:
- Conduct briefings and inductions/training as required for new joiners across grades 1
- Compile induction material and equipment required (as well as maintenance) for briefings/training.
- Make suggestions for improvements and provide statistical and/or productivity analysis.
- Allocate tasks for staff and update staff /team on new procedure/processes
- Specific Job Accountabilities: EFTA
- Conduct renewal of airside passes required for EFTA maintenance staff and visitors, and material passes as required.
- Assist in the management and maintenance of EFTA databases and tracking systems used within the maintenance department.
- Track and record changes to technical data used within EFTA maintenance department and distribute to interested parties as required. Control the content of the technical library and aircraft records storage.
- Specific Job Accountabilities: Flight Training
- Initial point of contact for all visitors to Flight Training premises, responding in a courteous and timely manner in line with departmental standards.
- Accurately issue letters/certificates, maintain efiling in specific systems as directed and required.
- Specific Job Accountabilities: Service Delivery
- Conducts a biannual review of access to the Cabin Crew Portal and Crew Pulse.
- Timely administration and publishing of KiS, Portal and Pulse content as per the SLA and KPP Governance.
- Updating Cabin Crew leave assignment on the internal systems in line with departmental guidelines and approvals.
- Supporting and responding on any leave related queries from different stakeholders such as Cabin Crew Management, Crew Connect, Network Operations and HR
- Supporting regular Cabin Crew leave training sessions virtually and in person.
- Generating and publishing relevant reports as required by business
- Specific Job Accountabilities: Insurance
- Filing of new insurance contracts and claims and handling of insurance claims under the direction of claims team colleagues.
- Administration support to the department including organising meeting, schedules/timing and maintenance of office supplies and other ad hoc tasks as advised by the Managers Insurance.
- Review of old files and move them to InfoFort.
- Specific Job Accountabilities: Marhaba
- Handling & processing Marhaba refunds credit card & cash from call centre, operations, corporate clients, visa services team, ocean, SFCC and all CPG bookings.
- Action all DSR discrepancies and advice finance accordingly
- Specific Supplier Relations Job accountabilities: Priohub and Destination Management
- Reconcile the booking summary report sent by suppliers
- Raise request and or issue adhoc invoices, such as transaction fees, setup fees, and activation fees
- Keep a record of security deposits provided to suppliers/Customers, reconcile and verify invoices to be processed
- Identify pricing mismatches and investigate the cause of those differences in order to avoid continuous discrepancies
- Track supplier payment ageing reports and escalate where required
- Manage the supplier profiles in salesforce, including keeping financial records such as security deposits
- Specific Job Accountabilities: Arabian Adventures
- Manage queue for technical configuration tasks requested by business teams, prioritizing work and coordinating endtoend workitems sent to loading team.
- Coordinate with business teams on the implementation of complex technical requirements, reviewing impact to operations and sales, establishing the best course of action and reporting on progress and final results.
- Maintain the business critical configuration of systems to meet operational requiremen
More jobs from The Emirates Group
-
Cargo Customer Services Officer
Dubai, United Arab Emirates - 1 week ago
-
IT Capability Coach
Dubai, United Arab Emirates - 4 days ago
-
Analyst
Dubai, United Arab Emirates - 1 week ago
-
Cargo Product Development Manager
Dubai, United Arab Emirates - 5 days ago
-
Sales Consultant
Dubai, United Arab Emirates - 1 week ago
-
Organisational Effectiveness Partner
Dubai, United Arab Emirates - 5 days ago