Administration Coordinator - Dubai, United Arab Emirates - GMG
Description
About GMG:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors.
GMG's investments span across five key verticals:
GMG Sports, GMG Everyday Goods, GMG Health and Beauty, GMG Properties, and GMG Logistics.
Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector.
Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.- Responsible for requests evaluation such as requirement, approvals, sim card request, handset request, troubleshooting, bill queries, addson and others.
- Authorizes all mobile services requests of new SIM activation, SIM replacement and all types of account modifications through providing authorized person's ID & biometrics.
- Updating company documents and mobile accounts registration through service provider portal.
- Handling issues that cannot be resolved by the Communications Coordinator.
- Assisting with required live troubleshooting of technical/billing issues facing employees
- Defines, drafts and implements SOP's, SLA's, Practices and Guidelines.
- Handling concerns that involves the Company Executives business and personal accounts.
- Telecommunications bills payment coordination with GMG Finance Department.
- Providing with realtime or monthly data outputs for Executive Reports.
- Creates, analyzes Bill Management & Deduction reports to share the final deduction list with payroll and accounts.
- Sends monthly mail communications of deductions to GMG Executives.
- Provides Clearance confirmation for Employees who leaves the business
- Responsible for evaluation & closure of the received ticket assigned by the IT Help Desk Support.
- Responsible for submitting the evaluated request for final approval within the given Service Level Agreement (SLA).
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