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Customer Relationship Officer - Dubai, United Arab Emirates - Abu Dhabi Islamic Bank PJSC
Description
Role:
Customer Relationship Officer- BufferLocation :
AUH Central
Role Purpose:
Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.
Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.2. Finance account documentation.
Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data
in the system, ensure proper completion of forms.3. Sales-Management of service delivery.
Sell and cross sell ADIB's products and promote ADIB's image4. Staff Management and coordination.
Management of subordinates, plan their trainingand appraisal.5. Perform other task specified by Management.
Specialist Skills / Technical Knowledge Required for this role:
1. Broad knowledge of ADIB's Retail Banking financial products & services2. Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures3. Good
Knowledge of UAE banking practices , regulations & risks4. Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities5. General awareness of competitors in the local market6. Fair knowledge of service standards7. Training
skills8. Sales skills9. Management Information skills10. Computer skills#J-18808-Ljbffr