Customer Service - Dubai, United Arab Emirates - TNA Solutions

Description

The Company
Join an award-winning company recognized globally for innovation and rethinking the conventional.

tna are an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries.

tna design and manufacture high-speed packaging, distribution, and process equipment for the food industry.

**About the Role

This position is responsible for coordinating customer sales orders, shipping and invoicing processes including contract sales, spare parts and warranty orders for the nominated Functional Group and/or regions.

This role is based in Dubai DAFZA office and will be reporting into the Customer Service and Logistics Manager.


Key responsibilities

• Attend to clients regarding contract sales, spare parts and warranty orders and freighting within designated timeframes.
• Manage the order and shipping processing to ensure accurate and ontime delivery of customer orders.
• Provide accurate, timely, customerfocused administration of all orders.
• Ensure invoices are raised and processed accurately, including delivered to clients within the required timeframes.
• Ensure all requirements for customer shipments are effected efficiently and costeffectively.
• Complete required reports accurately and within designated timeframes
• Other tasks and duties as reasonably requested.
• Make proactive calls to customers to assess customer satisfaction and ensure optimal spare inventory holdings are established and maintained.
• 80% to be processed & shipped within 24 hours, 10% within 1 week and 10% within 1 month.
• All Order Confirmations must be sent to the Client within 24 hours of Receipt of Order.
• Delivery Notes with Tracking Number on the same day. Calling the customer proactively to resolve any issues. Revert to customers regarding spares inquiries\orders with quotations\confirmations within 24 hours of receipt.

Qualification & Work Experience

• Preferably Graduate in Supply Chain Management
• Minimum of 5 years' experience in booking air & sea freight and coordinating export shipments (local and international) is essential.
• Experience with ERP & Axapta is advantageous.
• Understanding credit management is advantageous.

Exposure to the manufacturing industry (specifically food and packaging) is advantageous.


Skills and Abilities

• Excellent communication (written and verbal).
• Able to problem solve & make decisions in line with organisational philosophies and practices.
• Able to work both autonomously and as part of a team.

Computer literacy in MS Office.


Why work with us?

• Competitive Salary and benefits package.
• Egalitarian company structure which e.g (empowers employees and nurtures leaders)
• Possible International mobility opportunities.
• Professional and career development benefits and education investment
• Birthday leave.
• Volunteering opportunities with the Nadia and Alf Taylor Foundation
• Recognition program linked to health and lifestyle benefits. A company that truly values diversity