- We are awholesale global travel organisation
- We have1500+ people speaking 50+ languages in 120+ cites across 50+countries
- We partner with over 430,000properties in more than 15,000 destinations
- Wework with more than 44,000 travel companies in 139 source markets
- We have an amazing Technology team focused ondelivering valuable outcomes using innovative tech and creative& lateral thinking
- Respond to userrequests for service; troubleshoot incidents and problems, developsolutions; make minor repairs to equipment and arrange for otherservice needs as appropriate
- Able totroubleshoot hardware/software issues with laptops and tablets
- Knowledge of AD, AAD & Windows 10,11
- Inventory Management
- Deskside and white glove support experience
- Knowledge of Intune would be a big plus.
- Manage the day-to-day incidents and servicerequests resolving them promptly utilizing the ITSM tool of record
- Install and support Microsoft Officeapplications and Office 365 software and additional approved, asneeded, software
- Perform basic PC, network,and mobility troubleshooting
- Support withcreating, editing, and maintaining user accounts, permissions, andpasswords in Office365/Azure.
- Ability to workwith Service Delivery and L3 Senior Engineers to solve theincident/request and interpret complex solutions and fixes.
- Ability to identify problems and proactivelysuggest ways to improve processes as applicable
- Contribute to Knowledge Base content in linewith writing styles and contentguidelines
- Create / Maintain / appropriate UserGuides and publish updates as needed
- Diploma or Degree in engineering, computerscience, or scientific discipline from a recognized university orcollege. MCSE/CCNA.
- Good working knowledge inMicrosoft modern workplace and O365.
- Must havegood knowledge of Azure AD and relatedtechnologies.
- Good knowledge of networkconcepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet)Specialist technical experience, ideally within a Desktop supportrole of which at least 2 years must be in a support role.
- 1 to 3 years of experience providing onsiteand/or remote technical support to end-users in PC and Macenvironments.
- ITIL Foundation. Experience,Skills and Behavioural Requirements
- Ability towork in a team environment or independently.
- Provides resolutions to a variety of technicalproblems of moderate scope and complexity.
- Communicates clearly with technical andnon-technical audiences, both verbally and written.
- Strong organizational and multi-taskingskills, along with the ability to prioritize tasks among manycompeting requests.
- Professional attitude anddemeanour.
- Skilled at setting priorities tocomplete tasks/projects within scheduled timeframes.
- Strong analytical skills for effectivetroubleshooting and problem-solving.
- Contributes to projects and milestones as perthe needs of the business.
- Basic understandingof group management/administration tasks.
- International highly skilled group of expertsfrom all around the globe
- Dynamic environmentwith the chance to grow, influence & impact change
- Disruptive, fast-growing market leader withintravel & endless possibilities
- Culturebuilt on collaboration empowerment and innovation
Purchasing Manager - Abu Dhabi, United Arab Emirates - Agroshipping LLC
Description
Who areWebBeds?
WebBeds is the fastestgrowing and most significant accommodation supplier to the travelindustry. We are a global company offering ground services (hotels,transfers, tours, activities) to travel professionals. Our productshelp our partners and customers to create amazing Travelexperiences.
Our Products range from a RetailOnline platform, Integration Connectivity hub and distribution APIsto name but a few and our systems are 100% cloud hosted processingup to 5.0bn search requests daily. We deliver amazing outcomesusing leading edge technology through innovative and creativethinking.
WebBeds is a subsidiary of WebjetLimited (ASX: WEB) an ASX 200 listed company operating a globaldigital travel business.
What makes us standout?
What will youdo on your journey with WebBeds?
WebBeds is the world s fastest growing provider ofaccommodation distribution services to the travel industry. Ourproducts incorporate distribution APIs, payment integrations, ERPintegration, Data Lakes, User Interfaces, and others. Our searchAPI reach peaks of more than requests per second, each oneconsisting of tens or hundreds of hotels, with continuedexpansion.
"We design, deliver and supportinnovative solutions through engagement, collaboration and afearsome passion for creating customer value" is our mission as anIT organization.
With this in mind, we striveto be at the leading edge of technology when it comes to build theplatform that meets the needs of our Supply partners and customers.This translates to the use of latest technology including .NET Coreversions, K8S, microservices architecture, clouds hosting andorchestration, CI/CD pipelines, automated testing, Proactivemonitoring, and alerting systems, to name a few.
Our delivery teams have the creativity and freedom toexpress themselves by building innovative solutions to oftencomplex problems and are challenged to reach higher levels daily.Our teams consist of product owners, QA engineers, SoftwareEngineers, and people from across the business all workingcollectively and collaboratively. We have a very strong technicalteam from which you will be able to learn but are encouraged by newideas and fresh thinking that you will bring with you.
We are looking for an EUC Computing Engineer (L2) tosupport the business in achieving its strategic objectives. TheEnd-user Computing Engineer (L2) is in the mid-level position inthe EUC Engineers job family and is proactive in identifying,investigating, and resolving technical incidents and problems andrestoring service to clients by managing incidents to resolution.Their primary objective is to ensure zero missed service levelagreement conditions.
In this role youwill:
The skills wewould love to see in your suitcase
Why choose usas your next destination?
We aresuper proud of our dedicated team of friendly, energetic &passionate professionals. Our people are key to the success of ourbusiness & everybody at WebBeds has their own unique role toplay as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce,but whether working from offices in Dubai or London or out in thefield in Johannesburg or Buenos Aires, we all share the common goalto take pride in what we do & to deliver our partners withunbeatable service & support.