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- Live and project the goal, philosophy, vision, mission and core values of the company.
- Adheres to company grooming standards at all time.
- Is a continual source of information, help and assistance to all guests.
- Prepares the weekly duty rosters.
- Supervise Guest Relations Hostess and Supervisor.
- Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with Guest Relations Supervisor.
- Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
- Conduct house tours / site inspection and special room drops for VIP's.
- Escorts all arriving guests to their respective suites.
- Escorts external guests to their destination.
- Escorts departing guests to their means of transport.
- Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
- Greet all residence guests personally.
- Promote Inter-Hotel sales and in-house facilities.
- Handle guest complaints and feedback according to Hyde Hotel Dubai standards ensuring necessary actions, follow up and recording are done.
- Completes the departure list for the following day – contact VIP guests for any necessary arrangements.
- Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
- Liaise closely with Concierge for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior to guest arrival and check-info system if necessary.
- Maintain close contact with Reception for new arrivals and departures.
- Update and maintain efficient guest history system.
- Prepare requisition and distribution of amenities on a timely basis.
- Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
- Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
- Abides by all policies and procedures.
- Has full knowledge of Hyde Hotel Dubai standards.
- Performs related duties and special projects assigned by Senior Management.
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
- Degree from School for Tourism & Hotel Management
- Minimum 3 - 5 years' relevant experience with at least 2 years at a supervisory level
Guest Relations Executive - Dubai, United Arab Emirates - Hyde
Description
Job Description
The Position
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
KEY ROLES & RESPONSIBILITIES
Qualifications
PERSONAL ATTRIBUTES
QUALIFICATIONS
EXPERIENCE