Hotel Manager - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery

Description

• Responsible for the preparationand compilation of the yearly budget, business plan and theforecast in coordination with the relevant Department Heads andRegional Sales and Marketing and Revenueleaders
• Responsible for the achievement of thecommercial results of his/her property and positioning in thecompetitive set, on short-term and long-termbasis
• Maintains a constant awareness of thegeneral market trends (local, domestic, and international) and ofthe activities of the competitors
• Proactivelyseeks new business opportunities by building new relationships andactively getting involved in the sales activities of thehotel
• Ensures correct use ofCompany's corporate identity at all levels in thehotel
• Ensures the online content, websites andinformation on OTAs are always kept up todate
• Implements adequate control tools tomonitor the commercial activities of the hotel daily, weekly,monthly and year to date. Act proactively to rectify/adjust thecommercial strategy where necessary
• Ensuresfinancial expenditures, contracts and agreements are done inaccordance to company's policies andguidelines.
  

General

• Ensures consistent focus on guestsatisfaction and high quality of service and handles all guestinteractions professionally andappropriately
• Responsible for the offline andonline reputation of the hotel, he/she keeps informed ofguests' complaints, ensuring complaint handling, guestreviews and guest recovery
• Ensures a propercost control is implemented at all levels (Payroll, Purchasing,F&B etc.)
• Encourages and implements CSRinitiatives to support the localcommunity
• Ensures hotel complies to the localand international legal requirements; follows through relevantcertifications such as HACCP, legionella, Safetyetc.
• Is familiar with all relevant companydocumentation and relevant OSMs for his/her field ofresponsibility.
• Follows through that themaintenance of the hotel is managed in accordance to the standardsand requirements; material values, renewal and care of premises,furnishing and fitting, machines, assets andFF&E
• Effectively communicate with otherhotel departments, regional, and corporateteams
• Manage the operations of the hotel tomaximize profitability and to ensure superior guest service andproduct quality
• Ensure that all operationsdepartments are maximizing revenue and profit potentials whileminimizing costs
• Manage operational expenses tostay within budget guidelines, as well as gather and reportfinancial information to the Hotel Manager/GeneralManager
• Manages performance issues that arisewithin the operational departments, as well as train, develop,coach and counsel, conduct performance evaluations and resolveproblems of departmental team members andmanagers
• Ensures optimal compliance withcorporate focus audit
• Is an integral part ofthe business team, attends all scheduled meetings and contributesactively with proper preparation
• Conducts adaily briefing with management on current keyactivities
• Evaluates changes in guest needs,the guest mix and competitive set, to recommend appropriateproduct/service and operational changes asnecessary
• Ensures guest and employeesatisfaction, while maintaining market competitiveness andexceptional financial performance
• Anticipateand address guest issues and establish proactive processes topromote guest satisfaction
• Interacts in apositive way with all team members to ensure a luxury guestexperience
• Ensures compliance with local healthand safety regulations