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Waiter - Dubai, United Arab Emirates - Hyatt Centric

Hyatt Centric Dubai, United Arab Emirates

2 weeks ago

Full time

Organization- Hyatt Centric Jumeirah Dubai

Summary

Main Duties and responsibilities

Customer Service

To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Operational

To be familiar with all food and beverage items on the outlet menu.
To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.
To take food and beverage orders from guests, upselling wherever possible.
To utilize the outlet point-of-sales system as prescribed
To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
To serve food and beverages according to the standards established.
To clear tables and removes dirty dishes to the dish area.
To complete opening and closing duties as assigned.
To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.
To follow presentation guidelines as established by the Food & Beverage Manager.
To maintain the assigned station / section in a clean and orderly manner at all times.
To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
To make sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
To work in a supportive and flexible manner with other employees and other departments, in a spirit of 'We work through Teams'.
To treat all operating equipment and supplies carefully to minimize damage and reduce wastage.

Other Duties

To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
To maintain good working relationships with colleagues and all other departments.
To have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
To respond to any changes in the department as dictated by the needs of the hotel.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

To attend training sessions and meetings as and when required

Qualifications

Has at least a Diploma in Hospitality management or other relevant fields.
Has minimum of 1 year of solid experience as a Waiter/Waitress.
Has strong Food & Beverage knowledge, excellent customer service and good communication skills.
Has English communication in both written and spoken.
Has passion for hospitality and has energetic personality.