Senior manager ops - dubai - Mnzil Facilities Management

    Mnzil Facilities Management
    Description
    Responsibilities
    • Own end to end operations across the Mnzil portfolio, including property onboarding, readiness, day-to-day performance, and service delivery standards
    • Build and scale operating playbooks for leasing, subleasing, facilities management, housekeeping, security, and tenant experience
    • Lead and structure the ops organization (city ops, property managers, vendors), with clear KPIs, SLAs, and accountability
    • Drive unit economics at the property level: cost control, margin optimization, churn reduction, and yield improvement
    • Manage third-party vendors and suppliers, including contract negotiation, performance management, and cost benchmarking
    • Own operational readiness for new launches (new buildings, new cities), ensuring timelines, budgets, and quality benchmarks are met
    • Implement systems and tools to track operational performance and incident management
    • Ensure full compliance with local regulations, health & safety, and landlord / tenant contractual obligations
    Skills
    • 8+ years of operations leadership experience in real estate, hospitality, facilities management, or asset heavy multi site businesses
    • Proven track record of scaling operations (multiple stores/buildings/cities), not just running a single asset
    • Strong understanding of unit economics, cost structures, and margin management at property or site level
    • Hands‑on experience building processes, SOPs, KPIs, and SLAs from scratch
    • Demonstrated ability to lead large, on-ground teams and manage multiple third-party vendors
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