Voice of Customer - Dubai

Act as technical owner for customer feedback systems (Qualtrics) providing deep support troubleshooting root-cause resolution automation performance optimization ensuring maximum stability reliability operational efficiency. · Daily ownership of Qualtrics platform tracking ad-hoc ...

We're using · AI, automation, and real-time data · to completely rethink how debt collection works, · unlocking better outcomes for institutions and individuals alike. · ...

We are seeking a highly skilled and experienced Voice AI Operations Manager to lead our voice AI initiatives and ensure the seamless operation of our voice-based customer interactions. In this critical role, you will be responsible for the entire lifecycle of our voice AI systems ...

As a System Engineer – Voice & Call Center, you will be responsible for the design, implementation, configuration, and support of enterprise voice and real-time communication systems within an omnichannel contact center platform. · ...

As part of our global expansion we are looking for a business development manager to join our sales team · 5 years in similar position in telecom industry carrier or vendor side · ...

Lead and manage back-office operations for a CFD trading platform handling live chat voice process quality deposit calling · and withdrawal verification ensuring smooth operations compliance and high customer satisfaction. · ...

The Associate Manager is responsible for delivering high-quality capacity management and operational support to Customer Care Representatives enabling them to consistently meet service levels in a cost-effective manner. · As the face and voice of the Carrefour brand the role hold ...

Join the Fast-Growing BytePlus Team · Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. · ...

Write clear and engaging blog posts for our target audience. Refresh and improve website content. Ensure accuracy in editing and proofreading. · ...

+About the Role: As CASABOT's Customer Success & Support Manager you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. · +Owning and improving the customer lifecycle from onboarding to renewal. · Delivering exceptional tech ...

ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation. · We are looking for a Senior NOC Support Engineer to act as the final escalation point ...

Contact Centre Agent handles inbound and outbound customer interactions across all channels in a courteous manner. · ...

A management consulting and business process outsourcing firm operating in the professional services sector in the United Arab Emirates. We deliver high-touch customer care, lead qualification and operational support services for regional clients across Arabic and English markets ...

AsaCustomerSuccessExecutive,youwillberesponsibleforthepost-saleslifecycleexperiencemanagementforourenterprisecustomers.Thisisanoperationalrolewhereyouwillworkunderdirectsupervisiontoensureshighlevelsofcustomersatisfactionandsupportthegrowthofourbusiness. · OperationalSupport&Issu ...

We are hiring a Customer Support Agent for an email ticket handling role focused on e-commerce or online marketplace support. · Handle customer emails professionally. · Troubleshoot and resolve customer issues promptly. · Maintain accurate ticket documentation. · ...

This is a contact centre role that requires handling customer calls and digital interactions in a courteous and professional manner. The ideal candidate should have emotional resilience, be able to multitask and remain calm under pressure. · ...

Amazon is seeking a Senior Business Analyst to build the analytics foundation for Amazon Now across the United Arab Emirates Kingdom of Saudi Arabia and Egypt This role will design and automate core data tables dashboards and reporting to track BAU and event performance enabling ...

Monitor and evaluate customer interactions to ensure compliance with quality standards. · ...

+We are seeking an experienced Director – Customer Care (Built-to-Sell) to lead and continuously enhance customer service operations, ensuring exceptional customer experience across the BTS lifecycle. · +Bachelor's degree in Business, Marketing, or Communication Management (Maste ...

We're looking for a Content Writer / Copywriter who can bring language to life - across sectors, formats and platforms - and help global brands connect with their audiences at every stage of the digital journey. · Write clear, compelling copy for websites, journeys, campaigns and ...