Cluster Reservations Agent - Abu Dhabi, United Arab Emirates - Hilton
Description
In your role, you will be working as Cluster Reservations Agent for three iconic properties onYas Island:
Hilton Abu Dhabi Yas Island, The WB Abu Dhabi, Curio Collection by Hilton and DoubleTree by Hilton Abu Dhabi Yas Island Residences.
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.
A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
Specifically, a Reservations Agent will perform the following tasks to the highest standards:- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiatelevel degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
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