Female SPA Receptionist - Dubai, United Arab Emirates - HOUSE OF ENSPA

HOUSE OF ENSPA

Verified Company

Dubai, United Arab Emirates

6 days ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

The Spa Receptionist is responsible for greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Duties and Responsibilities:

Properly open and close spa each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments
Acknowledge and greet everyone who enters and leaves spa facilities
Ensure that locker room and relaxation area are clean and stocked for flow of incoming and outgoing guests
Ensure that the checkin and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company's assets
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
Handle guests' questions and concerns promptly, professionally and courteously
Maintain complete confidentiality in all guest matters in accordance with company policy
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
Maintain a positive attitude and contribute toward a quality work environment
Assist in all areas of spa operation as requested by management.