IT Support - Dubai, United Arab Emirates - Montreal Management Consultants LLC

Montreal Management Consultants LLC

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Responsibilities

Install, configure, and support workstation software, hardware, printers, and phones.
Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly.
Train employees in using software and hardware, and provide technical support when needed.
Communicate with team to identify needs, monitor performance, and diagnose and resolve issues with network and systems.
Provide project management for various network activities, including upgrades, implementations, and migrations, offering technical direction and user support as needed.
Create, update, and maintain documentation of environment and operational procedures.
Create reports and documentation outlining findings and solutions.
Ensure all workplace computers meet standards of operation so employees can use them effectively.
Solicit feedback and answer questions from employees about problems with their devices.
Monitor the company's internet connectivity and fix network issues as they arise.
Solve challenges that impede user productivity.
Develop documentation to train employees on best practices when using computer equipment.
Update software to improve functionality and security.

Required skills and qualifications

3 years of experience in IT
Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
Ability to maintain confidentiality of company information
Proficiency with infrastructure devices, including switches, routers, wireless access points, controllers, and firewalls
Expertise in monitoring, and repairing local area networks (LAN) and wide area networks (WAN)
Knowledge of firewall, UTM, network security technologies or wireless technologies and familiar with mainstream network equipment (Sophos, Ubiquiti).
Knowledge in laptop repair (assembly & disassembly)
Expert understanding of modern computing technologies.
Strong organizational skills for juggling multiple responsibilities.
Experience troubleshooting technical issues.
Practiced listening skills for understanding and solving endusers' problems.

Preferred skills and qualifications

B.S. Degrees in MIS/Computer Science/Business or equivalent.
Good understanding of IT infrastructure and support related experience.
Experience managing an organization's technical operations or digital devices
Ability to diagnose problems with a variety of computing software and hardware
Familiarity with analog and digital diagnostic equipment and software
Significant proficiency with a variety of operating systems, such as Windows, macOS, and Linux
Industry accreditations or certifications, like Cisco Certified Network Associate, CompTIA A+, or Linux+
Strong analytical skills and attention to detail

Salary:
AED1.00 - AED2.00 per month

Ability to commute/relocate: