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Abu Dhabi

    Sales Incharge - Abu Dhabi, United Arab Emirates - Alstom

    Alstom
    Alstom Abu Dhabi, United Arab Emirates

    6 days ago

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    Description

    Job Role: Primary Skill: Customer Support
    Process: International Voice Process - Air Support and Hotel Support
    Experience: 0-2 Years
    What you'll be doing:
    • Handling Customer queries and concerns in real-time via phone, chat, and email.
    • Customer problem solving, assistance, and follow up
    • Handle flight reservations (New and existing bookings- date change, refunds, name corrections)
    • Provide prompt and concise Customer services, travel booking, and support
    • Handle reservations, assist, book, amend and/or cancel Air, Hotel, Car, and Activity
    • Experience with travel loyalty programs would be advantageous.
    Mandatory Skills:
    • Ability to remain professional and courteous with customers at all times
    • Must be available to work for 24 *7 Shift, 5 Days Working
    • Excellent verbal and written communication skills


    What we are looking for:
    • Excellent analytical & problem-solving skills with a self-learning attitude
    • Team player, self-motivated and creative thinking
    • Previous Travel Product and Membership Customer Support preferred
    • Strong understanding of the travel industry from the consumer perspective.
    • Strong empathy and listening skills.
    • Ability to be adaptable to changing situations.

    We Offer:
    A very open, collaborative, high-energy, non-hierarchical, no cabin environment, no dress code. Exposure to multiple technologies and tools, with the freedom to learn and grow in any direction.

    Skills : customer support,customer care,clarifying the customer\'s complaint

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