Service Center Executive - Dubai, United Arab Emirates - GRAND STORES LLC

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
Minimum 10 years experience in after sales service center operations.

  • Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company's brand value.
  • Make sure the customer database is correctly segmented in order to target marketing activities appropriately
  • Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure
  • Oversee CRM data governance which will include: Data standards
Data audit Data structures User access rights Reporting

  • Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams
  • Update and maintain stakeholder records within the CRM system
  • Own the responsibility for retention campaigns, right from conceptualization to analysis. This will include idea generation, proposal preparation, overseeing the production process, and execution.
  • Ensure the CRM system provides an effective sales funnel
  • Analyze market reports to determine what kind of marketing trends the business should respond to
  • Troubleshoot software or user errors that inhibit the efficiency of the interaction between people and technology

Job Types:
Full-time, Permanent


Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Experience:


  • After Sales Service Center in

UAE:
10 years (required)

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