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- Maximise occupancy levels by reviewing and revising revenue strategies
- Work with the Sales and Events Teams to maximise corporate and group rates
- Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
- Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Assist in the recruiting, managing, training and developing of the Team
- Participate in the organisation of hotel promotional activities
- Previous experience with reservations in the hotel/leisure sector
- Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
- Excellent organisation and planning skills
- Accountable and resilient
- Flexibility to respond to a range of different work situations
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
- Relevant degree, in a business discipline, from an academic institution
Reservations Manager - Ras Al Khaimah, Ras al-Khaimah - Hilton
Description
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
What will I be doing?
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
What are we looking for?
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Work Locations
DoubleTree by Hilton Resort & Spa Marjan Island
Schedule
Full-time
Brand
Doubletree by Hilton
Job
Call Center and Reservations
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Assistant Reservations Manager
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Reservations Agent
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Receptionist
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Reservations Supervisor
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RC RAK, Multi-Property Reservations Agent
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Reservations Agent
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Reservations Agent
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Hostess
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Group Mine Engineering Manager
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Guest Service Officer
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Rooms Controller at InterContinental Ras Al Khaimah Mina Al Arab Resort
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Hostess
AccorHotel- Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates
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Captain Waiter/ess
Only for registered members Ras al-Khaimah
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Hostess
Only for registered members Ras al-Khaimah
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Receptionist
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Receptionist
Only for registered members Ras al-Khaimah
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Admin Assistant
Only for registered members Ras al-Khaimah
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Duty Manager
Anantara- Ras Al Khaimah, United Arab Emirates
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Duty Manager
Anantara- Ras Al Khaimah, United Arab Emirates
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Receptionist
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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F&B Hostess
Only for registered members Ras al-Khaimah