Services Specialist II - Dubai, United Arab Emirates - NES Global Talent

    NES Global Talent
    NES Global Talent Dubai, United Arab Emirates

    2 weeks ago

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    Description
    Plan for the shop operation and lead production process on daily basis.


    • Ensure production processes run reliably and efficiently.
    • Planning and organizing production schedule.
    • Promote and Drive an EHS & Quality based Services Culture
    • Assessing project and resource requirements.
    • Organizing and plan for repair and routine maintenance for the customer equipment's.
    • Receive equipment's and verify goods after jobs
    • Follow-up on required service level for the received equipment and share it with the external customer.
    • Review& Share Repair cost quotes with the external customer and secure approval for the required repair.
    • Plan and schedule Shop production to meet with the customer KPI's
    • Liaise between customer and shop for the required parts and ensure parts are secured for production.
    • Liaise between customer and Inventory team for parts shortage arrangements.
    • Coordinate between customer and shop to ensure continuous service delivery.
    • Share production schedule update with the customer on daily and weekly basis.
    • Manage and entertain customer requirements to ensure 100% customer satisfaction

    Qualifications/Requirements:

    • Bachelor's degree at Engineering from a reputable university or college (Electronics, Mechanical, or Industrial)
    • fluent in English (oral and written) and have excellent all-round communication skills.
    • Have ability to manage effectively in a dynamic and fast-paced environment.
    • Show good problem-solving and analytical skills, with the ability to identify and implement improvements
    • Have the ability to coordinate between workshop and customer, to ensure 100% success in deployments delivery and KPI's.
    • Be able to work efficiently in shifts and extended hours.
    • (Preferred) Previous oil and gas experience
    • Be able to use Planning and negotiation skills, to achieve KPI's and Delivery.

    Skills:

    • Interpersonal Skills.
    • Customer Service Skills.
    • Organization.
    • Collaboration.
    • Negotiation.
    • Conflict Resolution.
    • Problem-solving.
    • Time management.
    • Lean Manufacturing.
    • Workflow Development.
    • Communication.
    • Aptitude for personnel management.
    • Microsoft Office skills
    • Self-Motivation.
    • Multi-tasking.
    • Team Player.

    Desired Characteristics:

    • Have good attention to detail with good analytical skills.
    • Have good English communication skills both oral and written
    • Have good accounting knowledge
    • Hardworking and willing to learn