Help Desk Specialist - Dubai, United Arab Emirates - RecruitIN Solution

Description

1. Role: Ecomm Helpdesk
2. Location – Dubai
3. Contract duration – 6 months extendable to 1 year or more
4. Budget – 5000 AED
5. Notice period – Immediate Joiners

JD:

• PERFORMING CALL/ TELEPHONY/ REMOTE support
• Working on Emails through eCase tool
• Adhere to department KPIs including call quality, grade of service
• Onboarding customers on Integration (DEC & API)
• Assisting easyship customers on their Queries, Errors, etc.
• Assisting customers with their technical queries via Emailship, easyship
• Assisting customers on Chat service
• Managing projects related to new tools and existing tools enhancements
• NUMBER of calls per day is estimated to be 300 calls
• Giving training in advance for the replacement staff to have a proper handover
• Working hours from 8 – 6