Salesforce Analyst - Dubai, United Arab Emirates - ManpowerGroup Talent Solutions

Description

As IT systems analyst (Salesforce Analyst), you will establish and maintain constructive relationships with IT team and Business functions, understand current and future business requirements, identify systems and solutions to facilitate business functions' activities, deploy new solutions and support existing portfolio.

Convert business requirements into systems requirements, help to formulate scope and objectives for solutions, assess cost, time and resources, define the prioritiesIdentify the optimal mix of solutions to achieve business objectives to properly assess risk and impact of solutions on applications portfolio, other business and IS functionsTranslate business drivers into project plans/portfolio roadmaps that articulate and prioritize the changes required to application services on a short-term/medium horizonDefine and govern support process for portfolio in your domainEstablish and maintain partnership with IT project team members, central IT applications/technology/service delivery teams, providing regular updates to ensure the portfolio of applications is managed and developed to deliver agreed business needs.

Keep partnership with relevant business functions.

Participate in briefings with 3rd party vendors, manage vendor relationships & budgetsAdhere to relevant policies, procedures, and standards in order to achieve quality and compliance of solution and servicesFollow incident/change/problem/release management procedures for appropriate solution portfolioAssisting with guidance on reporting and capabilities of BI tools in marketSkillsDesired Skills and Experience:
University degree in computer science / business administration / project managementExperience in IT in a large multinational company or company being service provider to multinational company3 years+ experience in Project Delivery either as project analyst or stream lead,Evidenced operations efficiency lead initiativesFundamental knowledge of Salesforce Service Cloud, Commerce Cloud, Marketing CloudSolid understanding of API integrationFundamental knowledge of data analytics, reporting and measuring KPIsStrong communication skills, work independence, assertiveness, process orientation, self-driven Disclaimer:

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