Reservations & Sales Supervisor - Dubai, United Arab Emirates - The Emirates Group
Description
Job Purpose:
Lead a team of employees by providing operational, supervisory support and specialised business expertise daily using relevant motivational, training, management and communication techniques to achieve the department?s customer service and revenue targets.
Job Outline Deploy- Ensure implementation of all sales policies and procedures including the use of point of sale and dedicated Airline Systems.
- Plan efficient resources to comprehensively cover the office or Airline counters, keeping in mind language requirements, operational peak periods etc.
- Based on Business requirements, identify and evaluate potential feasibility for on boarding new clients/Low Cost Carriers (LCC) through Airline B2B or API connectivity.
- Ensure employees are trained and coached to provide great customer service, upselling and cross selling all dnata travel products including day to day and Project based activities
- Make Travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is in line with client requirements and expectations
- Monitor and analyse sales performance of the office regularly against assigned targets and keep the team's efforts focused on productive activities so that targets are achieved using established sales promotion techniques
- Identify areas of development, provide feedback at regular intervals to team members and ensure they are equipped to provide professional support at all times
- Conduct performance reviews for the team, ensuring that objectives and development plans are clearly defined
- Maintain effective working relationships with internal departments and Airlines ensuring Service Level Agreements (SLAs) are constantly me Execute
- Control, maintain records and provide reports of all revenue accountable documents.
- Responsible for the safe keeping of all accountable documents and cash in the unit and ensure that any Petty Cash allocated to the office is accounted for correctly and cash collected promptly banked
- Identify training requirements, maintain records and nominate staff for suitable training, to ensure they are equipped to provide a professional service at all times.
- Ensure that all the day to day requests/ escalations received either from internal/external stakeholders are logged, objectively investigated as per agreed SLAs and recommendations made to the line manager or corrective action is taken.
- Review and implement SOPs and KPIs in the department, based on our standard customer requirements, regulatory and industry standards, Quality Management Systems and departmental objectives and policies.
Qualifications & Experience:
Experience
- More than 5 years of experience in Commercial Sales, Reservations, Ticketing Education 12 Years schooling or equivalent Knowledge / Skills
- More than one year in Supervisory experience
- Advanced fares and ticketing certificate from IATA or equivalent
- Knowledge of dnata front Office system/Airline Reservation systems
- Knowledge of world geography and major carrier networks to facilitate quick itinerary planning
- Ability to tailor tour packages (FITs and Groups) to any part of the world
- In depth knowledge of the local UAE travel market in general and Dubai in particular
- Interpersonal ability, team management, telephone and customer service skills
- Proficient in MS Office applications i.
More jobs from The Emirates Group
-
Sales Steering Officer
Dubai, United Arab Emirates - 1 week ago
-
Passenger Services Duty Manager
Dubai, United Arab Emirates - 1 week ago
-
Technical Product Manager
Dubai, United Arab Emirates - 4 days ago
-
Warehouse & Logistics Assistant
Dubai, United Arab Emirates - 2 days ago
-
Ek Ground Dispatcher
Dubai, United Arab Emirates - 3 days ago
-
Manager Process,planning and Project Delivery
Dubai, United Arab Emirates - 3 days ago