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    Hotel Representative Russian Speaker - Dubai, United Arab Emirates - MACKENZIE Jones

    MACKENZIE Jones
    MACKENZIE Jones Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 1 day ago

    Default job background
    Description
    • Greeting guests/customers upon approaching the desk area and making them feel welcomed.
    • Administering proper bookings.
    • Providing guests/customers informative details regarding different tours and other packages.
    • Assigns bookings and taking care of administrative duties.
    • Delivering mail and messages.
    • Processing guest payments.
    • Coordinating with drivers, operations managers and department head.
    • Being a source of information to guests on various matters such as transport, tours, offers and other promotions.
    • Accommodating general and unique requests.
    • Diffusing conflict or tense situations with guests.
    • Assist the department in dealing with HR System Requests.
    • Notify management immediately after any types of complains & feedback raised by the customers.
    • Maintain passenger confidence by keeping information strictly confidential
    • Attentive to the needs of the Directors and Managers and responds quickly and competently to their requests.
    • Any other duties commensurate with the grading of the post.

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