Manager Retail Training Gcc - Dubai, United Arab Emirates - PUMA

PUMA

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

RETAIL CORPORATE

MANAGER RETAIL TRAINING GCC:

Dubai, United Arab Emirates
YOUR MISSION:
Develop, plan, organize, and execute the Retail Training programs in line with the Retail strategy.
Deliver specific programs and tools across the 5 Training Pillars (Selling, Product Knowledge, Functional, Leadership Skills and Brand).
Work closely with the field operations teams to identify training needs and tools required to develop the level of store associates' skills and knowledge.
Implement effectively with measurable results, all global and local training programs, for all store types, within established and agreed upon timeframes.
Create Training programs, as required, to meet local needs and initiatives with global support, collaboration, and approval as necessary.
Own and maintain the responsibility for the regional elearning program. Ensure the elearning platform is accessible in all stores and track compliance.
Continually evaluate the effectiveness of ongoing training programs and revise annually as necessary.
Produce and distribute Best Practices for all areas of the store to increase compliance and performance.
Identify and prioritize business needs and seize new opportunities to improve the business as well respond to questions, problems and business needs that are being addressed to you from stores or head office or other third parties.
Responsible for recruitment, training, development and succession of high performing, resultsdriven management
Conduct new Store Manager Induction Training and participate in new store openings as required.
Analyze results of training programs, sales results, and KPIs to identify areas of opportunities for the development of retraining and/or enhanced training.
Establish and report quarterly to Senior Retail & Global Management the ROI indicators that will support efforts or identified opportunities related to Training.
Support talent development and succession planning across areas and regions through the implementation of ideal resources, tools, and tracking.
Coordinate and compile the weekly store communication by collecting, filtering and structuring the content from all retail departments.
Support partner store management and their trainer in training store staff and providing them access to appropriate training tools.
Ensure all customer service issues for stores are resolved in a fair and timely manner.
Work in close partnership with the local PO department to ensure alignment of training programs.
Collaborate with various Regional and International teams for networking and sharing of knowledge.

YOUR TALENT:

Education:

Preferably a bachelor's degree holder

Experience:

Three years of training and people development experience in a focused, customer serviceoriented retail environment (preferably apparel/footwear).
Managing a team of people
Dealing with diverse, multicultural audiences/stakeholders is preferred.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.