Operation Manager - Dubai, United Arab Emirates - Majid al Futtaim Properties

Majid al Futtaim Properties

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

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Description

The Operation Manager is responsible for managing the operation of assigned QSR and/or casual dining units in support of the location.

The role holder is also responsible for achieving targeted sales, profitability, customer service, and market share goals, while protecting the long-term success and integrity of our business.

Role Details - Key Responsibilities and Accountabilities:

Operation Management

Maintain an indepth understanding of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
Analyze and manage financial results of the units to ensure maximum profits are balanced with customer and associate satisfaction
Manage the day to day activities of associates and assigns responsibilities to ensure units are open and staffed appropriately, the store is clean, inventory levels are appropriate and equipment is working properly
Ensure an exceptional level of food, service, ambience and overall customer and associate satisfaction
Ensure that all products are prepared and presented in accordance with brand or company standards
Monitor activities, duties and responsibilities of exemptlevel associates on the management team to ensure they are performing exemptlevel work on a daily basis
Monitor and maintain all quality control records, to include ensuring compliance with quality assurance and loss prevention policies and procedures
Identify and execute hiring, termination, advancement, promotion or any other associate status change needs of the units
Provide the highest quality of customer service to the customers at all times, to include monitoring guest interactions to ensure proper training of all staff
Monitor progress towards unit goals and assigns associates to meet those objectives
Consistently provide direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals
Utilize associate's strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
Develop and implement plans that will motivate and recognize direct reports and/or indirect reports for their performance

Coordination and Communication

Ensure regular information exchange with all relevant stakeholders and update them on the acquired knowledge from the business intelligence analysis
Build relationships and maintain strong partnerships with key personnel to help achieve organisational goals
Maintain effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include hiring, training, performance reviews, progressive discipline, resolving associate relations issues, and managing incentive programs
Assist and enhance working relationships with partners, landlords and the community

Policies and Procedures

Assist on developing and reviewing the function's policies and procedures and ensure it is implemented and reported on as a part of the policies and procedures for the F&B function
Support on the development and implementation of relevant policies and procedures
Manages the use and improvement of all systems, policies and procedures developed by MAF and its branded partners
Maintains an indepth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law

Financial Responsibilities

Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)
Assist in monitoring allocated budget to ensure compliance and highlight possible issues
Provide input on the preparation of budget when necessary
Provide input on cost reduction measures

Human Capital Responsibilities

Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
Develop and implement on the jobtraining for the team
Provide inputs for the development of annual manpower plan
Ensure the implementation of MAF Retail's corporate policies and relevant procedures