No more applications are being accepted for this job
- Develop systems that measure the cost effectiveness of the department, by introducing tracking procedures that enable effective control of the running costs of the department
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
- Manage department Cash Float (if applicable) and financial transactions within hotel policies and procedures
- Analyses and approves discounts and rebates.
- Ensures front line staffs comply with selling strategy techniques and Revenue maximization.
- Responsible to drive the Front Office team in achieving the monthly Up-Selling, Ambassador and IHG Rewards enrolment Targets.
- Effectively manage staffing costs by preparing efficient work schedules for function in line with legal requirements taking into account Personal/Professional balance of colleagues
- Work within the company's HR regulations to ensure the departmental performance of staff is productive.
- Deal with, log and follow up with all guest queries and complaints, ensure that they are resolved; resulting in optimum guest satisfaction. Analyze guests complaint patterns and implement preventive action plans in liaison with other operational departments
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
Front Desk Manager - Fujairah, United Arab Emirates - InterContinental Dubai Festival City
