- CX Governance & Service Standards: Owning and maintaining the CX governance framework to define tone-of-voice, service quality standards, ensuring consistency of customer experience.
- Audits & Oversight: Maintaining oversight on BPO adherence to scripts/journeys SLAs/KPIs regulatory requirements.
- Bachelor's degree in Business or Communications.
- Prior contact center operations/governance experience preferably in regulated financial services.
- Demonstrated leadership skills – strong communication abilities required.
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Experience Design Manager
1 week ago
Only for registered members Abu DhabiM-39 is seeking a dynamic and people-centered Experience Design Manager to shape the physical and digital experience of everyone who interacts with our space. · ...
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Guest Experience Manager
1 month ago
Only for registered members Abu Dhabi, Abu Dhabi Emirate+Job summaryAnantara connects guests to genuine places, people and stories through personal experiences... · +Luxury service background essential... · Manage a Guest Experience Team consisting of Guest Experience Agents... · ...
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Customer Experience Manager
1 month ago
Only for registered members Abu Dhabi, Abu Dhabi EmirateResponsible for planning coordinating and delivering Customer Experience initiatives across digital platforms services and customer touchpoints To manage CX initiatives. · ...
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Guest Experience Manager
1 month ago
Only for registered members Abu DhabiA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. · ...
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Guest Experience Manager
1 month ago
Only for registered members Abu Dhabi Part timeLuxury service background essential for managing Guest Experience Team and ensuring amazing stays for guests. · ...
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Destination Experiences Manager
1 week ago
Only for registered members Abu DhabiA growing organization in the travel and experiences sector seeks a Product/Destination Experiences Manager to develop high-quality guest-focused travel products. The role combines creative product thinking with commercial and operational awareness. · Develop new travel products ...
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Sales Manager – Hospitality Experience
2 days ago
Only for registered members Abu Dhabi, Abu Dhabi Emirate+The Sales Manager is responsible for leading Venue Wise's sales operations and driving consistent revenue growth across venue subscriptions and commercial packages. · ...
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Product Manager Trading Experience
1 month ago
Only for registered members Abu Dhabi, Abu Dhabi Emirate+Elevar la experiencia del trader de ADSS a nivel mundial. · +Proporcionar una plataforma usabilidad. · Asegurar la ejecución rápida y precisa de órdenes. · + ...
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Museum Experience Duty Manager
6 days ago
Blr World Abu Dhabi, United Arab EmiratesWe are hiring a Museum Experience Duty Manager to oversee the daily operations and delivery of the museums public and educational workshops,tours,and programmes at Zayed National Museum. · ...
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Guest Experience/Butler Manager
4 weeks ago
Only for registered members Abu Dhabi, Abu Dhabi EmirateAnantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. · ...
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Guest Experience/Butler Manager
4 days ago
Anantara Abu Dhabi - United Arab EmiratesThe Guest Experience/Butler Manager role at Anantara is responsible for delivering exceptional guest experiences by managing the Butler/Palace Host team and ensuring all guest amenity standards are met. · ...
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Membership Experience Manager
4 days ago
Only for registered members Abu DhabiThe Member Experience Manager is responsible for delivering an exceptional, consistent and welcoming experience for every member from first contact through long-term retention. · ...
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Guest Experience Manager
1 month ago
Only for registered members Abu DhabiA luxury hospitality brand for modern travelers connects guests to genuine places people and stories through personal experiences providing heartfelt hospitality in the world's most exciting destinations. · ...
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Member Experience Manager
2 weeks ago
Only for registered members Abu DhabiThe Member Experience Manager will curate a lifestyle for members at Club Penivea Services LLC on Yas Island. They will design a gold-standard member journey, manage relationships with valued members, maintain service standards consistent with luxury brands, · Journey Mapping: De ...
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Guest Experience/Butler Manager
4 weeks ago
Only for registered members Abu Dhabi Part timeLuxury service background essential for the role of Guest Experience/Butler Manager at Anantara resorts. · ...
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Guest Experience/Butler Manager
1 week ago
Only for registered members Abu DhabiLuxury service background essential for managing a Butler/Palace Host Team. · Energized personality that interacts with guests without effortTrack all kinds of guest preferences from several channels and sources and maintain the databasePractice hyper collaboration between all de ...
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Experience Design Manager
3 weeks ago
Only for registered members Abu Dhabi Full timeMadar_39 seeks an Experience Design Manager to shape the physical and digital experience of its space. · ...
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Senior Project Manager with ADEK experience
3 weeks ago
Only for registered members Abu Dhabi, Abu Dhabi EmirateWe are currently looking for Sr. Project Manager - Buildings with demonstrated recent experience in the management of ADEK school projects in Abu Dhabi (Years K-12). · ...
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Senior Project Manager with ADEK experience
2 weeks ago
Only for registered members Abu Dhabi· The Senior Project Manager will be responsible for managing large-scale community projects and overseeing the delivery of services. They will work closely with clients to ensure successful project outcomes and provide strategic guidance to the schedule formulation. · ...
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Technical Manager – Consultancy experience
1 month ago
Only for registered members Abu Dhabi+p>Job Purpose · The Technical Manager – Consultancy is responsible overseeing technical aspects consultancy projects ensuring compliance with regulations design standards client requirements. · Key Responsibilities Technical Oversight · Review approve technical designs drawings ...
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Desert Experience Operations Manager
1 week ago
Only for registered members Abu DhabiWe are looking for an experienced Operations Manager to join us at an early stage and help build and operate our desert experiences from the ground up. · ...
Senior Customer Experience Manager - abu dhabi - beBeeGovernance
Job title: Contact Center CX
Description
**Job Description:**
Contact Center Governance Officer Role Summary:
The Contact Center CX and Governance Officer is a critical role within the organization, responsible for overseeing end-to-end customer experience (CX) and conduct framework for all interactions handled by outsourced contact centers. This position ensures that customer interactions across various channels are delivered fairly, consistently, and compliantly with approved CX standards.Main Responsibilities:
SLA compliance accuracy complaint escalation repeat contacts/repeat complaints rates
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Experience Design Manager
Only for registered members Abu Dhabi
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Guest Experience Manager
Only for registered members Abu Dhabi, Abu Dhabi Emirate
-
Customer Experience Manager
Only for registered members Abu Dhabi, Abu Dhabi Emirate
-
Guest Experience Manager
Only for registered members Abu Dhabi
-
Guest Experience Manager
Part time Only for registered members Abu Dhabi
-
Destination Experiences Manager
Only for registered members Abu Dhabi
-
Sales Manager – Hospitality Experience
Only for registered members Abu Dhabi, Abu Dhabi Emirate
-
Product Manager Trading Experience
Only for registered members Abu Dhabi, Abu Dhabi Emirate
-
Museum Experience Duty Manager
Blr World- Abu Dhabi, United Arab Emirates
-
Guest Experience/Butler Manager
Only for registered members Abu Dhabi, Abu Dhabi Emirate
-
Guest Experience/Butler Manager
Anantara- Abu Dhabi - United Arab Emirates
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Membership Experience Manager
Only for registered members Abu Dhabi
-
Guest Experience Manager
Only for registered members Abu Dhabi
-
Member Experience Manager
Only for registered members Abu Dhabi
-
Guest Experience/Butler Manager
Part time Only for registered members Abu Dhabi
-
Guest Experience/Butler Manager
Only for registered members Abu Dhabi
-
Experience Design Manager
Full time Only for registered members Abu Dhabi
-
Senior Project Manager with ADEK experience
Only for registered members Abu Dhabi, Abu Dhabi Emirate
-
Senior Project Manager with ADEK experience
Only for registered members Abu Dhabi
-
Technical Manager – Consultancy experience
Only for registered members Abu Dhabi
-
Desert Experience Operations Manager
Only for registered members Abu Dhabi