waiterss/ waiter - Dubai, United Arab Emirates - Al Tayer Group

Description

Description

Job Purpose:
To attend to customer tables and to maximise sales by providing exceptional customer service, in a
professional and efficient manner, to all guests to ensure customer satisfaction

Functional Responsibilities:

• Ensure all guests receive positive and professional service to the highest standards to exceed the
customer's expectations.

• Take and process customer's orders in an accurate and timely manner.

• Follow sequence of service standards as per brand guidelines.

• Understand and anticipate customer needs, being attentive but not intrusive.

• Have a complete and thorough knowledge of all menu items in order to be able to describe and
recommend products to customers.

• Ensure food quality and consistency is delivered at all times to Brand guidelines and Company
standards.

• Manage the set up and close down of tables within section. Ensure tables are turned around and
ready with minimal delay.

• Maintain cleanliness and hygiene standards.

• Work within operational standards to ensure food and beverage preparation process remain within
Company and Municipality guidelines.

• Ensure all administration is completed accurately and in a timely manner, including customer
database cards

• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases
and reconcile receipts with sales figures.

• Carry out additional tasks as instructed by management.

Key Performance Indicators (KPIs)

• Cost control /Waste reduction

• Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)

• Timely completion/achievement of assigned work/targets

• Customer satisfaction/feedback (internal/external)

Education

• Certification in Food and Beverage/ Catering would be an advantage

Experience:

• 2 years of relevant experience in the catering industry

Functional Skills:

• Able to communicate in English (verbal, reading and writing).

• Interest and enthusiasm for the hospitality industry