Tech Support - Dubai, United Arab Emirates - Dexterous DMCC

Dexterous DMCC

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Must be located in Dubai

Location:
JLT

Western Accent is a must ( PLEASE DO NOT APPLY IF YOU DONT FIT THIS CRITERIA)

Job Title: 1st Line Technical Support Team
Hours of Work: 12-9

Experience:
Broadband/Telecoms vital.

To ensure customers receive the highest level of service when contacting the support departments set out in our SLA.

The willingness to go the extra mile to give customer satisfaction and promotion of the brand.

The desire to continually improve your technical and customer support knowledge and ability through self-study.

Must project a positive, friendly and professional image all times.

Line Faults
Broadband Faults
Router support
Move of Addresses Queries
Billing Enquiries
General Support Queries
To assist customers with their technical support queries you will need a good knowledge of

Windows from XP through to 10desktop support
Knowledge of Mac OSX desktop support
Good knowledge of mobile devices (iOS, Android etc)
Home networking knowledge

Job Types:
Full-time, Permanent

Pay:
AED3, AED4,500.00 per month

Ability to commute/relocate: