Lobby Ambassador - Abu Dhabi, United Arab Emirates - Park Hyatt

Description

Welcome and bid fond farewell to all guestsupon arrival at the resort in a traditional manner as stipulated inthe operatingprocedures

 Offerrooming to eacharrival

 Assistguest in resort activityenquiries/requests

Ensure that established levels of guest service are maintained atall times within the receptionarea

 Activelyelicit guest feedback and preferences, regarding resort servicesand ensures action is initiated on the same to maximize guestsatisfaction

Ensures guest errands are executed asdirected

 Refreshtowels to be handed to all VIParrivals

Coordinate transportation for guests in collaboration with the Bellteam including buggy and airporttransfers

 Handledifficult situations effectively following resort policies andprocedures

 Performall duties and responsibilities in a timely and efficient manner inaccordance with established Resort's Policies &Procedures to achieve the overall objectives of thisposition

Communicate promptly and efficiently guest complaints andcompliments to the Front Office Manager / AssistantManager

 Keep theimmediate Manager / Supervisor promptly and fully informed of allproblems or unusual matters ofsignificance

Actively participate in upselling Spa, Food and Beverage outletsand excursions

 Isaware of all house rules and assists in enforcing them on teammembers

 Alwaysconduct herself in such a manner so as to encourage all fellow teammembers to dolikewise

 Maintaina favorable working relationship with all other company employeesto foster and promote a cooperative and harmonious workingclimate

 Project atall times, a favorable image of the company, resort anddepartment

Qualifications

• 1/2years Hostess/receptionist - Front Office workingexperiences
• Familiar with Operasystem
• At least Diplomagraduate
• FluentEnglish