MAZRUI INTERNATIONAL

SERVICE MANAGER (BB-14AC2)

Found in: Neuvoo Premium AE

Description:

Job Role: SERVICE MANAGER

Job Description

  • Implementing services plans/policies for theorganization, ensuring the accomplishment of businessgoals.
  • Exploring potential business avenuesfor spare parts, developing new accounts, and meeting pre-setrevenue, collection & profitability targets.
  • Assisting in preparation of techno-commercial proposals;involved in price negotiation & finalization oforders.
  • Providing training to ServiceTechnicians / Engineers, ensuring maximum efficiency in serviceoperations, and achieving individual & teamtargets.
  • Building and maintaining healthybusiness relations with major accounts, enhancing customersatisfaction matrices by achieving delivery & servicequality norms.
  • Monitoring post-serviceactivities like follow up with the customers, service reminders,warranty & post-warranty issues, and handling customergrievances for superior customer service.
  • Assessing customer feedback, evaluating areas ofimprovements & providing critical feedback onimprovements.
  • Handling Process &Product development by ensuring that highest quality standards areadhered to.
  • Managing analytical development& Method Validation for the process.
  • Ensuring adherence to pre-determined quality parametersduring the development cycle.
  • Negotiating withvendors for sourcing of alternate service components, ensuringoptimum stock of spare parts at branch level.
  • Maintaining optimum stock level for the spares-partsinventory and setting norms for the same for timelyavailability.
  • Motivate and train servicepersonnel to ensure that the Business Team sales and profit goalsare achieved
  • Assist DGM in sales and budgetaryforecasts on a territorial and export basis to balance thedistribution of targets to assure effective achievement of setgoal
  • Maintain confidentiality of prices,margin, profit and salaries
  • Penetratingservice market by promoting AMC and ARC
  • Develop and maintain good customer rapport and positivecompany image within the assigned area of responsibility to achievesales goals at a profitable level
  • Assistcustomers with any additional information that they will need afterthe purchase
  • Offer after-sales supportservices
  • Solve client problems regarding the product
  • Develop and maintaingood Principal rapport, ensuring a positive relationship throughperiodic correspondence
  • Manages 10 ServiceEngineers, 5 Service Coordinators, 2 Supervisors, 8technicians.
  • Supporting team members for anyERP related issues

JobRequirements

  • Bachelor ofEngineering Graduate – Electronics &Communication Engineering
  • Working knowledge ofMS Office Applications
  • Excellent communicationskills
  • Actively involved ERP service moduleimplementation
  • Minimum 10-15 years experiencein the same field
  • Good communication skills(oral and written)
  • Well –organizedand able to prioritize
  • Excellent presentationand negotiation skills
  • Well organized and ableto prioritized
  • Strong Leadershipskills
  • Ability to overcome objections withboth technical and non technical customers
  • Business and financial acumen

calendar_today1 day ago

Similar jobs

location_onAbu Dhabi, United Arab Emirates

work MAZRUI INTERNATIONAL

Apply:
I expressly authorise the Terms and Conditions