Description:

Job Role: Reservation Agent

Job Key Details:

• Handle all reservation duties in thehotel
• Maintain records of room availability aswell as guests' accounts
• Attend tocustomer requests, questions as well as complaintsfrequently
• Respond to incoming calls andassist with reservations, confirmations as well as room needrequests
• Attend to both incoming and outgoingcalls
• Welcome guests in a proper manner andconduct registration procedures
• Conductquality checks on arrivals to ensure the front desk has accurateinformation
• Any other related tasks as may berequired

Job Qualifications andExperience

• Diploma in HospitalityManagement, Business Administration or any related field ofstudy
• At least 1+ years of experience inreservation work required
• Good communicationand interpersonal skills
• Expertise in MsOffice suite required
• Must have a positiveattitude with good customer service skills
• Anynationality is free to apply
• Must have goodtelephone etiquettes
• Must be smart andpresentable