IT Support Engineer - L2 & L3 (Freelance) (BB-50B4A)
Found in: Neuvoo Premium AE
Job Role: IT Support Engineer - L2& L3 (Freelance)
ONLY FOR CANDIDATESWHO HAVE THEIR OWN FREELANCE VISA (Dependent / Freelance/Employment with NOC)
SALARY: AED 4500 PM
Roles and Responsibilities :
- Resolve incidents and problems associated withEUC equipment and software, and provide break/fix support, advice,and assistance to Users (Stores & Warehouse).
- Provide onsite support or dispatch of support specialistsas necessary to provide Users with operational and technicalsupport and to meet agreed service levels
- Provide service request and incident status to endusers.
- Install equipment and software,including new equipment and software or upgrades. All installationsand configurations will be performed according to standards andchange management procedures.
- Coordinate,plan, and schedule IMACs with affected IT functions within theservices provided by Supplier
- Receive IMACrelated service requests from Users and/or Service Desk andvalidate the IMAC request for and proper authorization.
- Communicate with correctness Users if there is any issuewith an IMAC related service request.
- Coordinate and communicate with designated Landmarkpersonnel or other third parties, concerning scheduling andrequirements so as to minimize the business impact onUsers.
- Coordinate the scheduling anddispatching of appropriate technicians, including third-partyvendors.
- Connect equipment to networkfacilities (for example, LAN and/or WAN connectivity).
- Support for IM, Voice, Video, Collaboration services(O365)
- Providing first level and break fixsupport for Back Office Server, Network, WiFi, PoS, ThermalPrinters, Laser Printers / MFPs, Pathfinders, PDTs, iPADs / iPODsand PC connected to digital screens, Barcode Printer/Wirelessprinter/scanner/ MFP/Portable/Laser Printer/Sewoo Printer/pathfinder printer/Hardware/ Drivers ,Warehouse telephone/PABX/ADSL/telephone/verifone/ISP coordination
- Intranet and Remote Access Service
- Anti-Virus Management Installation Configuration Service& Troubleshooting
- Device encryption,File services, Print services
- IMACD andBreak/Fix
- Printer &Peripheral
- Retirement of all IT equipment?sthat belongs to the store
- configuration of BOServer, POS, Router, Switch, Wi-Fi Access Point, PDT/Pathfinder, LJPrinter//MFP, Thermal Printers, Footfall Configuration, Bio-MetricAttendance, Single-Swipe configuration on POS, Telephone PABX andPhone Extension.
calendar_today5 days ago
location_onAbu Dhabi, United Arab Emirates
work Quess Corp Management Consultancy