Spa Manager (BB-813DB)

Found in: Neuvoo Premium AE


Job Duties and Responsibilities:
o Supporting Management ofSpa Operations and Budgets
o Assumes theresponsibilities of the Spa Director in his/her absence.
o Ensures all employeeshave the proper supplies, equipment and uniforms.
o Comprehends budgets,operating statements and payroll progress reports as needed toassist in the financial management of department.
o Manages supplies andequipment inventories within budget.
o Maintains cleanliness ofspa and related areas and equipment.
o Interacts with guests toobtain feedback on product quality and service levels.
o Handles guest problems andcomplaints.
o Empowers employees toprovide excellent customer service.
o Strives to improve serviceperformance.
o Conducting Human ResourcesActivities
o Ensures employeesunderstand expectations and parameters.
o Brings issues to theattention of the department manager and Human Resources asnecessary.
o Observes service behaviorsof employees and providing feedback to individuals.
o Participates in employeeprogressive discipline procedures.
o Participates in an on-goingemployee recognition program.
o Reviews comment cards andguest satisfaction results withemployees. Job Requirements andQualifications :
o High school diploma or GED;2 years experience in the spa, guest services, or relatedprofessional area.
o Fluent in English must beable to read, write and speak fluentEnglish.

calendar_today5 days ago

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