Etihad Airways

Travel Services Agent (BB-2DB28)

Found in: Neuvoo Premium AE


Job Responsibilities: • Collectfares and travel quotations information by liaising with externalsuppliers to ensure competitive and high quality travel solutionsare offered to customers while preserving profit maximization• Liaise with travel partners (airlines and hotels), toensure bookings and schedules are timely planned and managed inline with customers’ requirements • Collect andanalyse customers’ travel requirements to ensure travelsolutions are in line with needs • Review and make minoradjustments to predefined travel solutions to provide a highquality service to customers while leveraging on standard travelproducts • Answer inquiries on fares and travel quotationsto provide high quality customer service and support achievement ofsales targets • Policies and procedures Follow allrelevant policies procedures & instructions so that work iscarried out in a controlled and consistent manner •Day-to-day operations Follow all relevant policies procedures& instructions so that work is carried out in a controlledand consistent manner • Safety, Quality and EnvironmentComply with all relevant safety, security, quality, health andenvironmental procedures to ensure a healthy and safe workenvironment • Develop basic travel solutions by leveragingon a wide range of third parties’ offers and travelproposals to provide customers with the most competitive proposalsin line with requirements • Perform a wide range ofbooking and reservation services as requested by internal /external customers to provide competitive offers and high qualitycustomer service • Support internal / external customersby providing information on travel solutions to ensure high qualitycustomer service • Provide 24 / 7 availability to VIPguests to ensure premium guest service in line with companystandards Qualification & Experience: • MinimumHigh School certification or anything above (i.e. vocationalcertificate / Bachelor Degree / Master degree) • Minimumof 3 years of relevant experience

calendar_today2 hours ago

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location_onDubai, United Arab Emirates

work Etihad Airways

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