Description:

• Maintaining a positive,empathetic and professional attitude toward customers at alltimes.
• Responding promptly to customerinquiries.
• Communicating with customersthrough various channels.
• Acknowledging andresolving customer complaints.
• Knowing ourproducts inside and out so that you can answerquestions.
• Processing orders, forms,applications, and requests.
• Keeping records ofcustomer interactions, transactions, comments andcomplaints.
• Communicating and coordinatingwith colleagues as necessary.
• Providingfeedback on the efficiency of the customer serviceprocess.
• Managing a team of junior customerservice representatives.
• Ensure customersatisfaction and provide professional customer support.