German Experts Service Center

Warranty & Insurance Administrator (BB-ED7A6)

Found in: Neuvoo Premium AE


Job Role: Warranty & InsuranceAdministrator

Job Description

  • Component failures warranty coverage allowedestablished flat rate guidelines established labor rate allowedmileage and travel time process claims in a timelymanner
  • Review claims for excessive costs andpush back where appropriate
  • Identify trendsand major warranty issues and assist productprocess improvements toreduce warranty costs and improving customersatisfaction
  • Control claim processing volumesto ensure claims processing meets service levels
  • Communicate with dealers andor Brand field organizationon specific claim issues
  • Provide hands-onsupport, interpretation of warranty policy; implement standardizedbest practices for claim adjudication processes and procedures toimprove quality and consistency, ad-hoc training on a daily basisfor claims processors
  • Review and analyze newlyreported vehicle damage claims
  • Maintain acurrent and accurate database for the sold warranty policies& insurance policies Also the claims will have to beupdated on regular basis
  • Process claims withinappropriate time frames
  • Contact the insuranceclaim department within 1 hour of receiving the vehicle to book theaccident claim request
  • Maintain professionalstandards in complex claim situations Handle heavy customer contactvia phone and email
  • Following the procedureimplemented in the department Comply with safe work practices, withthe intent of avoiding injury to themselves and others
  • Take reasonable care of the health and safety ofthemselves and others
  • Comply with anydirection given by management for health and safety
  • Not misuse or interfere with anything provided for healthand safety
  • Report all accidents and incidentson the job immediately, no matter how trivial
  • Report all known or observed hazards to theirSuperior

calendar_today11 hours ago

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location_onAbu Dhabi, United Arab Emirates

work German Experts Service Center

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