Senior Technical Architect (BB-C60B4)
Found in: Neuvoo Premium AE
On adaily basis you will:
- Perform deep and detailed analysis on tickets using thehighest standards, find the deepest root-cause, and address themfully.
- Curate and build a High-Quality, leanand relevant knowledge base to empower customers to self-serviceand enable agents to provide wow! solutions
- Guarantee that each solution given by theagents to the customers is optimal, or else address each gap withpermanent solutions that prevent the gap fromreoccurring.
- Curate a complete knowledge basethat is lean, relevant, easy to search and easy to read bycustomers and by the support agents.
- Atechnical university degree in an IT related field ofstudy
- At least 5 years of experience in and ofthe following positions:
- Software developer,Software architect, DevOps, Database Administrator, Advancedtechnical support engineer (L3 or equivalent)
calendar_today2 days ago
location_onUnited Arab Emirates
work Crossover for Work