Crossover for Work

Senior Technical Architect (BB-C60B4)

Found in: Neuvoo Premium AE

Description:

Keyresponsibilities:

On adaily basis you will:
 

  • Perform deep and detailed analysis on tickets using thehighest standards, find the deepest root-cause, and address themfully.
  • Curate and build a High-Quality, leanand relevant knowledge base to empower customers to self-serviceand enable agents to provide wow! solutions
     

Candidaterequirements:
 

  • Guarantee that each solution given by theagents to the customers is optimal, or else address each gap withpermanent solutions that prevent the gap fromreoccurring.
  • Curate a complete knowledge basethat is lean, relevant, easy to search and easy to read bycustomers and by the support agents.
  • Atechnical university degree in an IT related field ofstudy
  • At least 5 years of experience in and ofthe following positions:
  • Software developer,Software architect, DevOps, Database Administrator, Advancedtechnical support engineer (L3 or equivalent)

calendar_today2 days ago

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location_onUnited Arab Emirates

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