Automotive Service Advisor - Arabic Lady (BB-A9FB4)
Found in: Neuvoo Premium AE
Job Role: Automotive Service Advisor -Arabic Lady
- To receive customer vehicles for service and repair jobsand raise repair orders in Workshop / Bodyshop.
- Technically competent to understand the customer needsand requirements and accordingly raise Service Orders.
- To provide customer support via phone and face toface.
- To provide customer a detailedexplanation on jobs to be carried out on vehicle.
- To provide detailed explanation and technicaljustification for additional repairs with cost estimate and obtainapproval from customers.
- To maintain customercontact to ensure smooth delivery of vehicle. To advise customerson the required vital jobs.
- To have flair forselling value added services, service contracts andaccessories.
- To make every effort to resolvecustomer complaints and ensure customer has positive ownershipexperience.
- Regularly follow up with Workshopcontroller and technicians on his vehicles and update Customersregularly on the job progress and ensure delivery of the vehicle atthe promised time.
- To raise warrantyapprovals
- To raise special orders for partsnot available, follow up, and keep customer informed.
- Follow up payments of credit customers and ensurecollection within stipulated time. Regularly monitor orders raisedby him and ensure timely billing.
- Conduct postservice follow up to ensure customer satisfaction.
- Comply with safe work practices, with the intent ofavoiding injury to themselves.
- Take reasonablecare of the health and safety of themselves and others.
- Comply with any direction given by management for healthand safety.
- Not misuse or interfere withanything provided for health and safety.
- Report all accidents and incidents on the jobimmediately, no matter how trivial.
- Report allknown or observed hazards to the Service Manager.
- Automotive: 3 years (Preferred)
- Service Advisor: 3 years (Preferred)
calendar_today11 hours ago
location_onAbu Dhabi, United Arab Emirates
work German Experts Service Center