Hilton - Abu Dhabi

Order-Taker (Engineering) (BB-D38CE)

Found in: Neuvoo Premium AE

Description:

Job Role: Order-Taker(Engineering) 

Due to the current VISARESTRICTIONS only candidates from within the UAE with a current UAEResidence Visa can be considered for thisvacancy 

Asan Engineering Order-Taker, you would be responsible for answeringall telephones, dispatches via 2-way communication system andgenerates computerized reports to ensure department compliance withservice standards.

As an EngineeringOrder-Taker, you will be responsible for performing the followingtasks to the highest standards:

  • Handle team member and guest requests by delegating tothe appropriate individuals and follow up to ensure department andhotel standards are met
  • Maintain thecomputerized Work Order System. This requires logging and recordingall service requests, implementation, distribution, and closing ofall Work Orders
  • Responds to all emergency callwhich includes monitoring the alarm system
  • Dispatching and directing the proper crafts to thelocation, notifying other departments and the alarm-company of thesituation
  • Coordinate and control all officetraffic
  • Present a positive, professional, andcourteous image, to ensure guest satisfaction
  • Maintain the brand's high qualitystandards
  • Ability to remain calm and performall essential functions during emergency situations
  • Maintain control of tools and equipment, prepare theneeded supplies for requisitions

Tosuccessfully fill this role, you should maintain the attitude,behaviours, skills, and values that follow:

  • Prior customer service/administrative support orengineering experience required

Itwould be advantageous in this position for you to demonstrate thefollowing capabilities and distinctions:

  • Grade School education

 

calendar_today5 days ago

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location_onAbu Dhabi, United Arab Emirates

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