OKOOL Staffing & Recruitment Solutions

Call Center Agent (BB-705A4)

Found in: Neuvoo Premium AE


Language: English and Arabic
Required tasks:
• Receiving and handlingcalls, e-mails and all communication channels of the Ministry ofForeign Affairs and International Cooperation
• Inquiries from the Ministry of Foreign Affairs andInternational Cooperation clients
• Requiresinformation or assistance.
• Adequateescalation of unresolved complaints.
• Updatethe existing database by changing the cases for each inquiry orsolving a problem for customers.
• Follow upon complaints and ensure that they are resolved.
• The response to calls is made according to theobjectives of the call centers.
• Track casesin an open customer management system and implement follow-upactions such as contacting clients to update them.
• Update and close cases in the customer relationshipmanagement system.
• Escalating cases toproper management when needed

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location_onUnited Arab Emirates

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