Finance House

Call Center Officer (BB-9DAE4)

Found in: Neuvoo Premium AE


Job Role: Call Center Officer

Job Description

JobLocation: AbuDhabi

  • Handlingcustomer requests for all products/services which include, but notlimited to: activation/blocking of cards; providing loan/cardbalances; recording customer requests and ensuring Turn Around Time(TAT) remains within the accepted timeframes.
  • Cross selling/up-selling products for FinanceHouse/Islamic Finance House/Insurance House and selling easy cash,travel insurance, payday and other Finance House Group companyproducts.
  • Conducting outbound customer callsfor card activations, following up on requests and notifyingcustomers of complaint resolutions.
  • HandlingInsurance House customer inquiries, service requests and policyrenewals.
  • Addressing questions regarding ValueHouse deals/benefits promoted to cardholders and handling any otherValue House related inquiry.
  • Managing thecontact center mailbox for Finance House & Islamic FinanceHouse.
  • Capturing/recording customer complaintsand following up to ensure resolutions are made in collaborationwith relevant areas.
  • Meeting/exceeding theoperationally set Key Performance Indicators(KPI's).
  • Understanding complexproblems, providing solutions to customers, explaining policies andresolving conflicts.

Desired Skills andExperience

MinimumQualifications - Bachelor's Degreein Finance or any other related feild.

  • Excellent communication skills/telephoneetiquette
  • Customer centric attitude (able tohandle all customers)
  • Ability to work bothindependently and as part of a team
  • Proficientuser of relevant computer based applications and call centersystems
  • Knowledgeable about sales principlesand methods, with a proven track record in sales.
  • Previous related experience in a customer service/callcentre environment is preferable.
  • Excellentwritten and verbal communication skills, high telephone etiquetteknowledge and strong Interpersonal skills

calendar_today2 days ago

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location_onAbu Dhabi, United Arab Emirates

work Finance House

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