Emirates Palace Abu Dhabi

Lobby Ambassador (BB-E1C3E)

Found in: Neuvoo Premium AE

Description:

 

Lobby Ambassador

The incumbent in the position is responsible for managingthe Guest Relation Section and providing the highest professionalservices in accordance with the Kempinski quality servicestandards.He/she is also acts as arepresentative of the hotel management and handles all guestrelation matters brought to his/her attention to the satisfactionof the guest. 
KeyResponsibilities:

  • Hasa complete knowledge of the Hotel including the geographicallayout.
  • Knowledgeable about all VIPs in-house,Hotel functions and special events.
  • Greets VIPguests and escorts them to the lounge and to theirrooms.
  • Interacts with all guests as well asindividuals outside the Hotel.
  • Makes acourtesy call to in-house guests.
  • Conductsshow around to guests
  • Inspects guest roomsdaily, and ensures that all in-house guests receive their dailyamenities as per set standards.
  • Inspectsarrival rooms of the day specially VIP rooms
  • Ensures that all collaterals/ letters are pre- arrangedprior to guests arrival (welcome letters, Discovery letters,etc)
  • During peak period, provides help andsupport to the Front Desk, Palace Lounge and Concierge Desk withcheck-in, check out and handling guest requests
  • Handles guest requests and complaints in a polite andefficient manner, gives further instructions to the relevant staffif needed to ensure customer satisfaction and maintains a record ofall requests received from all guests. Follows up whennecessary.
  • Look out for daily birthdays andoccasions of in-house guests and ensures the delivery of thecorresponding amenities to guest rooms.
  • Relieves Business Center and Front Desk employees whenneeded.
  • Update guest historyprofile.
  • Informs other operating departments,notably Housekeeping and Food and Beverage Departments on mattersthat concern them.
  • Performs related duties andspecial projects as assigned
  • Analyzeguests' comments and complaints and produces weeklyreports.
  • Informs management of special events,functions, and problems.
  • Keeps a logbook withall VIP arrivals and requests.
  • Ensure thatrooms are assigned according to the reservation & as perguest's requests.
  • Implements &controls the policies & regulations related to staff health& safety, Grooming, service and hygiene.
  • Attends & participates in daily briefings asscheduled.
  • Ensures that the previousday's cancellations or no-show courtesies are removed fromrooms.
  • Prepares a list of guests'birthdays. For in-house guests, sends a cake and a card signed byeveryone, while for guest abroad, sends a birthday card signed byeveryone.
  • Performs all duties andresponsibilities in a timely and efficient manner in accordancewith established company policies and procedures to achieve overallobjectives of this position.
  • To report forduty punctually wearing the correct uniform and name tag at alltimes.
  • Any other duties, which may be assignedto you from time to time as directed by your Supervisor orManager.

calendar_today2 days ago

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location_onAbu Dhabi, United Arab Emirates

work Emirates Palace Abu Dhabi

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