Description:

Summary ofResponsibilities:

The mainresponsibilities and tasks of this position are as listed below,but not limited to these:

• Reportingdirectly to the Director of Rooms on all Spa & Sportsoperations.
• To take full responsibility forstrategic and profitable development of the spa
• Responsible for tracking and developing statisticalreporting and taking action based on statistics.
• Ensure high standards of cleanliness throughout the Spaand monitoring the maintenance of spa facilities and equipment,reporting deficiencies as they occur and follow-up.
• Effective management of all staff at alllevels.
• Responsible for implementing corevalues.
• Motivating and developing the team,creating a stimulating and effective work climate
• Being a role model as an effective Spa & Fitnessleader by maintaining high levels of Lifestyle, health andsustainability.
• Taking full responsibilityproviding guidelines, direction and monitoring of the quality,development of all spa services, acting upon any operationalopportunities.
• Ensuring standards and qualitycontrol of all departmental communications
• Monitoring operating supply funds for the Spa &Fitness Department and generating necessary purchaserequisitions.
• Holding regular departmentalmeetings, actively contributing to it, encouraging staffinvolvement.
• Provide and maintain a safe,hazard free environment for all staff and guests, promoting safetyawareness at all times.
• Reviewing allsuggestions and comments from staff and guests and make necessaryadjustments.
• Keeping accurate and up-to-daterecords and statistics on the spa employees.
• Ensuring timely and effective performance reviews arecarried out in the spa department.
• Responsiblefor conveying inspiring goals and creating motivation within theteam.
• Confident in handling guests complaintsand comments ensuring they are dealt with in a professional manner,providing a solution and follow up.
• Conveyingclear instructions and guidance to staff and establishing workingrelationships that attain a high level of effective employeemorale.
• Responsible for responding properly inany Hotel/spa emergencies or safety situations.
• Spa recruitment and conducting interviews
• Supervise daily spa operations and liaise with departmentheads to ensure cleanliness, maintenance and service standards areupheld
• Maintain and preserve the Spa'svision and mission
• Ensure the spa'soperating procedures and policies manuals are implemented andupdated as required
• Assist in the developmentand updating of the spa menu reports
• Additional responsibilities and tasks can be added at anytime, depending on the need of the business and hotel

Qualifications:Weare looking for a well organized and creative candidate withexcellent communication and interpersonal skills, who is able todisplay a "passion for perfection" and work in adynamic environment. In addition, the candidate shouldpossess:

• Previous leadershipexperience within the Spa field required
• University/College degree in a related discipline anasset
• Computer literate in Microsoft Windowapplications required
• Experience in thehospitality industry an asset
• Certification inone of the spa disciplines, fitness or therapy preferred
• Excellent communication and organizationalskills
• Strong interpersonal and problemsolving abilities
• Highly responsible &reliable
• Ability to focus attention on guestneeds, remaining calm and courteous at all times